Job description

PSI Molded Plastics (PSIMP) is a plastic injection molding manufacturer with over 30 years in the plastics industry. PSIMP specializes in complex, high volume, quality molded products for the automotive, appliance, and furniture industries. PSIMP is focused on customer satisfaction, quality, & continuous improvement with the goal of becoming a world-class plastics manufacturer.

PSIMP recognizes that people are the company’s greatest asset. We are committed to our established Guiding Principles to help build a culture where our team members enjoy coming to work every day. You aren’t just a number here at PSIMP, you’re a valued, appreciated, and respected part of the Team.

Summary/Objective:

This position serves as the principle inside point of contact for our customers. In this dynamic position, the Customer Service Manager will be expected to take an active leadership role using their experience in logistics, systems, and manufacturing to support PSI Molded Plastics’ business objectives.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Manage customer orders for fulfillment rate, invoice accuracy and on-time delivery targets.

2. Invoice customer companies and monitor payment terms.

3. Process domestic and international purchase orders.

4. Analyze customer needs, resolve potential issues in a prompt and satisfactory manner.

5. Efficiently facilitate export operations in a timely manner.

6. Partner with Operations, Engineering, Sales and Supply Chain departments to achieve customer satisfaction.

7. Assists in sales forecasting and how this affects purchasing, production, and logistics.

8. Participate in Executive Team meetings to communicate customer related concerns, as well as any atypical terms and conditions.

9. Establish and maintain strong working relationships with PSIMP’s customers, vendors, independent sales representatives, and employees in all departments and at all levels within our organization.

10. Participate in initiatives including Continuous Improvement and Safety.

11. Some travel may be required.

12. Performs other duties as assigned.

Qualifications:

Education and experience required for the role.

1. Bachelor's degree in a business-related field orequivalent work experience is required.

2. A minimum of five (5) years of progressive experience in Customer Service within an engineering or manufacturing environment is required.

3. A minimum of five (5) years of managerial experience (as applicable).

4. Exceptionally strong logistics experience (as applicable) and analytical skills.

5. Knowledge of technical quoting and strong negotiation skills.

6. Comprehension of pricing, costing and material selection.

7. Demonstrated ability to meet company financial objectives.

8. Ability to work effectively in a fast-paced, time-critical environment.

9. Must hold a high level of integrity and professionalism.

10. Must possess solid time management skills.

11. Proficiency in Microsoft Office Suite including Word, Excel and Outlook .

12. ERP experience preferred - IQMS is a plus.

13. Must possess good communication skills, written and verbal, and must be able to interact with customers and employees.

14. Strong attention to details, highly organized, able to multi-task.

15. Must be punctual and dependable, able to work with little supervision.Must be able to maintain files in a neat and orderly manner.

Supervisor Responsibilities:

This position may be responsible for overseeing up to three direct reports.

Working Conditions:

· Primarily working indoors, office environment.

· Prolonged periods of sitting at a desk and working on a computer.

· Repetitive use of hands to operate computer, printers and copiers.

Physical Demands:

While performing the duties of this job, the team member is regularly required to talk or hear. The team member is frequently required to walk and sit. The team member is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, or crouch, and taste or smell. The team member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement:

PSI Molded Plastics provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with PSI Molded Plastics.

PSI Molded Plastic’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your supervisor or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $65,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• management: 5 years (Required)
• Customer service in manufacturing: 5 years (Required)
• ERP systems: 3 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Remote

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