Location: Brunel University London, Uxbridge Campus

Salary: S5 Grade from: £26,451 to £27,808 inclusive of London Weighting with potential to progress to £30,095 per annum inclusive of London Weighting.

Hours: Full-time 35 Hours

Contract Type: Fixed-term (1 year, initially)

Brunel University London was established in 1966 and is a leading multidisciplinary research-intensive Technology University delivering Economic, Social and Cultural benefits.

For more information please visit: https://www.brunel.ac.uk/about/our-history/home

The Campus Services department provide a wide range of services to all members of the University. Encompassing Estates, Commercial Services, Security, Distribution Centre, Conferencing and Reception the department strives to provide an excellent enabling service.

The Customer Services helpdesk team is seeking a dedicated and enthusiastic person to join our expanding department. This is a varied role and will involve triaging a wide range of issues being reported through to the Campus Services helpdesk, following up on issues already reported and liaising back to the customer.

The successful applicant will also be involved with working on the Main Reception desk taking as well as processing calls on the University Switchboard.

Prior knowledge of the Campus, although not essential would be an advantage.

You should have a high level of self-motivation and an ability to drive an excellent level of Customer Service with a can-do attitude. As this is a client facing role, a professional demeanour is essential at all times. The ability to manage and adhere to Service Level Agreements and to work within the department’s policies and procedures is also required for the role.

We offer a generous Annual Leave package plus discretionary University closure days, excellent training and development opportunities, as well as a great occupational Pension Scheme and a range of health-related support. The University is committed to a hybrid working approach.

Interviews will take place in person on the 7 December 2022

For further details about the post including the Job Description and Person Specification and to apply please visit https://careers.brunel.ac.uk

If you have any technical issues please contact us at: hrsystems@brunel.ac.uk

All Applicants should be eligible to live and work in the UK

Brunel University London has a strong commitment to equality, diversity and inclusion. Our aim is to promote and achieve a fully inclusive workforce to reflect our community.