Job description
Overview:
We are Hiring at Mary & Elizabeth Hospital
Location: 1850 Bluegrass Ave. Louisville, KY 40215
Shift Options: PRN
About Us
UofL Health - Mary & Elizabeth Hospital is a 298-bed, full-service hospital which has served generations of patients in south Louisville. Originally founded by the Sisters of Charity of Nazareth in 1874, the hospital offers a full range of vascular, orthopedic, cardiac, neurological, surgical, rehabilitative and 24/7 emergency services including 24/7 STEMI service.
Mary & Elizabeth Hospital is home to UofL Health – Weight Loss Care, the region’s only weight-loss management program utilizing the Lap-Band® System. In addition, the hospital provides the Orbera® gastric balloon procedure. The hospital has been recognized as one of the first health care facilities in the nation to receive a Blue Distinction® Center for bariatric surgery.
The hospital partnered with sister facility, UofL Health – Peace Hospital to open a voluntary inpatient medical detox unit at Mary & Elizabeth Hospital to care for patients with substance use disorders. Most recently, Cancer & Blood Specialists, located adjacent to the Mary & Elizabeth Hospital campus, became the third location of UofL Health – Brown Cancer Center. At the center, patients will have continuity of care with trusted oncology and hematology providers, along with access to the multidisciplinary care, pioneering research and clinical trials of the Brown Cancer Center. In addition to the hospital, Mary & Elizabeth has three medical plazas on its campus to provide office space for a wide array of primary care and specialty physicians.
Our Mission
As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.
Preferred Qualifications
Experience in healthcare setting
Benefits & Perks
Competitive Pay & Benefits Options
Paid Vacation, Sick days, and Holidays
Free tuition to UofL for Part- and Full-time employees for Child/Spouse/Domestic Partner
401K with Employer Match
Job Title: Customer Service Representative
We are Hiring at Mary & Elizabeth Hospital
Location: 1850 Bluegrass Ave. Louisville, KY 40215
Shift Options: PRN
About Us
UofL Health - Mary & Elizabeth Hospital is a 298-bed, full-service hospital which has served generations of patients in south Louisville. Originally founded by the Sisters of Charity of Nazareth in 1874, the hospital offers a full range of vascular, orthopedic, cardiac, neurological, surgical, rehabilitative and 24/7 emergency services including 24/7 STEMI service.
Mary & Elizabeth Hospital is home to UofL Health – Weight Loss Care, the region’s only weight-loss management program utilizing the Lap-Band® System. In addition, the hospital provides the Orbera® gastric balloon procedure. The hospital has been recognized as one of the first health care facilities in the nation to receive a Blue Distinction® Center for bariatric surgery.
The hospital partnered with sister facility, UofL Health – Peace Hospital to open a voluntary inpatient medical detox unit at Mary & Elizabeth Hospital to care for patients with substance use disorders. Most recently, Cancer & Blood Specialists, located adjacent to the Mary & Elizabeth Hospital campus, became the third location of UofL Health – Brown Cancer Center. At the center, patients will have continuity of care with trusted oncology and hematology providers, along with access to the multidisciplinary care, pioneering research and clinical trials of the Brown Cancer Center. In addition to the hospital, Mary & Elizabeth has three medical plazas on its campus to provide office space for a wide array of primary care and specialty physicians.
Our Mission
As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.
JOB SUMMARY
The concierge staff will also be identified as the vision for U of L Health Care in all facilities. The Customer Service Representative provides a superb customer experience to our patients, families, physicians and staff. The Customer Experience Representatives are a vital part of creating this experience as they provide the first and last impression.
Responsibilities:
JOB RESPONSIBILITIES
- Greets customers (patients, families, faculty and practice staff) in a friendly and hospitable manner and responds quickly to inquiries.
- Projects a positive personal and professional image of the Customer Experience Representative and U of L Health Care at all times, under all circumstances.
- Complies with HIPAA privacy and security requirements to maintain patient confidentiality at all times.
- Provide accurate, up-to-date information regarding building entities and functions, including all practices in building.
- Provide accurate, up-to-date information regarding U of L Health Care entities, practice groups, physicians and clinics via written materials.
- Provide hospitality information to out-of-town visitors on car rental, restaurants, hotels, etc.
- Provide supervised location for patients to wait while family parks the car
- Provide a wheelchair for the patient if needed and act as a guide for him/her to the medical practice.
- Provide assistance to patients and guests with taxi contact for transportation
- Complete routine assignments and special projects as directed
- Contributes to the accomplishment of department objectives
- Attends and participates in department and appropriate meetings.
- Provides information to other practices and outside agencies as needed
- Actively participates in Customer Service Training program, Customer Focus Inc and demonstrates skills and tools learned (i.e., gives “G.E.M’s often).
- Answers telephone promptly and pleasantly. Adheres to proper telephone etiquette.
- Performs other duties as assigned.
- Complies with all department policies and procedures
- Complies with local, state and federal rules and regulations and the requirements of accrediting bodies.
Required Qualifications
High School Diploma or GED/Equivalent
High School Diploma or GED/Equivalent
Preferred Qualifications
Experience in healthcare setting
Benefits & Perks
Competitive Pay & Benefits Options
Paid Vacation, Sick days, and Holidays
Free tuition to UofL for Part- and Full-time employees for Child/Spouse/Domestic Partner
401K with Employer Match
#LI-DNI
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