Job description

Airgas is hiring a Customer Service Representative in Germantown, WI.

Schedule: Monday to Friday from 8am to 5pm

Compensation: $21.00

What will you be doing:

• providing exceptional support to internal and external customers through effective communication, proactive problem resolution, and product expertise.
• Process orders on multiple platforms, generating quotes, managing assigned accounts, and exceeding the expectations of customers while working in a team environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Interact with customers in a professional, friendly, and courteous manner through all forms of communication
• Complete daily responsibilities (orders, quotes, credit documents, account data, etc.) in an accurate and timely manner. Manage all open items to completion.
• Provide product recommendations, pricing, and delivery status to customers
• Demonstrate the ability to identify, analyze, and creatively solve customer concerns while creating opportunities to increase customer satisfaction
• Research product information and application requests; provide necessary documentation as needed. Identify discontinued items and proactively offer alternatives.
• Meet call coaching expectations as outlined in the "Call Coaching Guidelines"
• Make a strong effort to develop appropriate solutions prior to engaging leadership on complex issues
• Collaborate with assigned sales representatives to resolve customer needs and concerns
• Utilize proactive sales techniques when appropriate (Radnor crossover, upselling/ cross-selling)
• Share account knowledge with fellow team members to ensure customer needs are met
• Maintain a positive, enthusiastic approach at all times
• Provide backup coverage to other support teams as needed
• Follow Airgas and department policies and procedures
• Perform all other duties as assigned or requested

PREFERRED EDUCATION AND EXPERIENCE:

• High School Diploma required/ GED
• 2 years of customer service/sales experience
• MS / Google Suites experience
• Excellent communication and organizational skills
• Ability to multitask and manage multiple priorities under time constraints
• Motivated, proactive individual who can work both independently and within a team

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer service: 1 year (Preferred)
• Google Suite: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location: In person

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