KeolisAmey Metrolink (KAM) is the largest of its kind in the UK, employing over 800 people to deliver a first-class service to our customers across Greater Manchester. Our people are at the heart of keeping out network moving.

We have a number of permanent contracts available for Customer Service Representatives within our Customer Operations Teams. The CSR role is key to us delivering a first-class experience to our diverse customer base, and one of the main focuses for the role is effective revenue protection through the reduction of fare evasion on the network.

Key responsibilities will include.

• As a key passenger facing role at Metrolink, you will provide excellent customer care to passengers at all times, answer queries accurately and politely.
• You will provide effective revenue protection, through ticket and pass checking and issuing standard fares.
• You will be required to submit written reports and attend court proceedings where necessary to support prosecutions for non-payments of standards fares.
• You will play a key role in deterring anti-social behaviour by being a visible presence on the system, working with Greater Manchester Police and British Transport Police on crime related issues.
• As part of our support of special events in and around the city centre you will provide effective crowd control, signposting and customer care both at stops and on trams.

Essential for the role is;

• Excellent customer service skills and an ability to demonstrate a clear, customer-centric background.
• You must be able to work flexibly as the role involves working shift patterns including evening and weekend working.
• You need to be able to adapt quickly to changing operational situations and demands.
• Demonstrate high quality written and verbal communication skills.
• Be able to make decisions quickly and accurately under pressure.
• You should be able to use your own initiative and have confidence to deal with difficult situations and large groups of people.

Assessment Centre days are scheduled to take place on 25th January 2023 or 1st February 2023 and if shortlisted you will be required to attend of of these dates.

We are keen to hear from candidates with a passion for delivering a customer focused service and thrives on working in a team. To be considered for this position please click the “Apply Now” button.