Job description
LE0011 Vita Care, LLC
POSITION TITLE: Call Center Representative
POSITION DESCRIPTION
GENERAL SKILLS
LANGUAGE SKILLS
PHYSICAL AND MENTAL DEMANDS
ENVIRONMENTAL AND WORKING CONDITIONS
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Vita Care, Inc.
Job Description
Job Description
POSITION TITLE: Call Center Representative
POSITION DESCRIPTION
This position is responsible to work as a Vita Care Representative and serve as a primary liaison between enrolled Medicare beneficiaries, Providers and the Vita Care Clinics in order to provide Member or Provider education, appointments, reschedules, cancelation, issues resolution and customer satisfaction.
ESSENTIAL DUTIES AND RESPONSABILITIES
1. Employee will be train in different skills, in order to support Departmental initiatives with staffing needs.
2. The primarily responsibility is realize outbound calls to qualifying members with the purpose to educate, coordinate and schedule appointment to the Vita Care Clinics. Employee will be assigned to support inbound calls. If other assignments requires, this employee may be assigned.
3. Assures coverage of the Vita Care Inbound or Outbound Call Center during operating hours.
4. Register member or provider interactions in the system as applies.
5. Accomplish established metrics by the Vita Care Management on a daily, weekly and monthly basis.
6. Employee should maintain itself in continuously learning environment with update information received through trainings, emails, one on one’s, staff meeting and any other way.
7. Maintain close communication with Supervisors in order to clarify any doubt about new or current policies and procedures establish.
8. Report any unusual situation identified at the time of the member or provider contact.
9. Special projects as assigned.
2. The primarily responsibility is realize outbound calls to qualifying members with the purpose to educate, coordinate and schedule appointment to the Vita Care Clinics. Employee will be assigned to support inbound calls. If other assignments requires, this employee may be assigned.
3. Assures coverage of the Vita Care Inbound or Outbound Call Center during operating hours.
4. Register member or provider interactions in the system as applies.
5. Accomplish established metrics by the Vita Care Management on a daily, weekly and monthly basis.
6. Employee should maintain itself in continuously learning environment with update information received through trainings, emails, one on one’s, staff meeting and any other way.
7. Maintain close communication with Supervisors in order to clarify any doubt about new or current policies and procedures establish.
8. Report any unusual situation identified at the time of the member or provider contact.
9. Special projects as assigned.
EDUCATION AND EXPERIENCE
Associate degree in health, business related field or comparable experience. Have a minimum of one year experience in healthcare and/or Call Center environment.
Health plan customer service experience preferred. Good communication, interpersonal and problem solving skills.
GENERAL ABILITIES AND KNOWLEDGE
1. Computer literate, preferably in the following applications: Word, Excel and Outlook. Ability to respond to a high volume of work and maintain a polite and professional manner at all times.
2. Able to function with frequent interruptions.
3. Ability to prioritize workloads for maximum efficiency.
4. Customer Service Skills: practicing, valuing and supporting service to both internal and external customers.
5. Time Management Skills: establishing priorities and accomplishing tasks in a timely manner.
6. Team Work: ability to work in a team environment to provide solutions to problems.
2. Able to function with frequent interruptions.
3. Ability to prioritize workloads for maximum efficiency.
4. Customer Service Skills: practicing, valuing and supporting service to both internal and external customers.
5. Time Management Skills: establishing priorities and accomplishing tasks in a timely manner.
6. Team Work: ability to work in a team environment to provide solutions to problems.
GENERAL SKILLS
1. Have strong interpersonal skills.
2. Excellent verbal and written communication skills.
3. English literate.
2. Excellent verbal and written communication skills.
3. English literate.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written or oral form, detailed but not complicated. Ability to deal with problems involving few concrete variables in standardized situations.
PHYSICAL AND MENTAL DEMANDS
Position requires sitting and standing associated with a normal call center environment. Regularly talks and hears. This position requires that weight be lifted or force be exerted up to 10 pounds.
ENVIRONMENTAL AND WORKING CONDITIONS
Working on normal call center environment is required. The noise is typically moderate. Evening or weekend work, as necessary. Working flexible work hours; depending operational needs.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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