Job description

Nasco Healthcare, a global leader in healthcare training and simulation products, is looking to expand our Domestic and International Customer Service Team. We offer a competitive salary, benefits, training and quarterly bonuses based on Company Sales goals. We are expanding our Customer Service team and are hiring several Representative positions. At Nasco our mission is to prepare healthcare workers to be ready to deliver optimal patient outcomes and save lives, whenever and wherever they are called. Come work for a place where you can make a difference!

We have several openings on day shift Monday – Friday in our Fort Atkinson, WI office.

Company Perks:

*8 paid holidays

*2 weeks’ vacation

*6 personal days

*Only a 30 day wait for medical /dental /vision benefits

*401K with match

*Company paid life insurance

*Holiday events and parties

*Free lunch days

*Free beverages on premises

Job Summary:

As a CSR, you will partner with our Global Sales Directors to support the processing and fulfillment of Distributor orders. By following stablished procedures, the CSR will help the company accomplish its goals and deliver exceptional service to its customers.

Essential Duties and Responsibilities:

· Provide general ordering information: delivery time, pricing, product detail and stock levels.

· Process orders and returns efficiently.

· Follow-up on inquiries, update customer account notes and special-order handling instructions.

· Correct billing errors by initiating credits and debits to the customer’s account. Submit claim forms for lost damaged items.

· Work with Quality Control, Fort and NY plant managers, Procurement, Customer Care, and sales team members of problems with products discovered through frequent customer complaints.

· Use Salesforce to add new accounts, contacts, etc., as new inquiries arrive and to prepare quotes as needed.

· Perform all other duties that may be assigned.

Required Skills and Abilities:

· Excellent phone and customer service skills.

· Excellent communication skills, both written & verbal.

· Comfortable working with customers in a calm, professional manner, using empathy to understand their needs.

· Ability to establish positive working relationships with co-workers and customers.

· Ability to accurately type 30-35 WPM.

· Ability to use MS office.

· Ability to learn business software programs, such as Salesforce.

· Must be able to read and write in English.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Whitewater, WI: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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