Job description

POSITION: Customer Service Representative

LOCATION: 235 E. Airy Street, Norristown, PA 19401

SUPERVISIOR: Director of Operations

HOURLY WAGE: $21.69

HOURS: 20 Hours per week (FLEXIBLE)

EMPLOYMENT: Part-Time

APPLY TO: Human Resources; HR@norristown.org

DEADLINE: 5/3/2023

Experience:

This position requires a high school diploma. Also required is three years’ progressively responsible clerical and administrative experience including office management and public contact, or any equivalent combination of education and experience. Successful background check is required. Proficient in Microsoft office, excellent interpersonal and communication skills, comfortable working in high volume roll, ability to display a courteous and empathetic attitude to all customers.

Position Summary:

Mid-level administrative support to the Stormwater Director of Operations. The incumbent of this position performs a variety of clerical functions, including research, preparing correspondence and reports, receiving visitors, arranging conference calls, scheduling meetings, and ordering supplies. Works with confidential and sensitive information and interacts with a diverse group of external callers as well as with internal contacts at all levels of the Municipality. Responding to customer inquires and requests by telephone and mail. Document all inquiries, requests, resolutions, and follow-up.

EOE/ADA/Nepotism Policy

In compliance with the Americans with Disabilities Act (ADA), the Municipality of Norristown will make reasonable accommodations during any and all phases of the selection process for individuals with a disability.

Job Type: Part-time

Pay: $21.69 per hour

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person

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