North State Acceptance, LLC, is an Auto and Consumer Loan finance company seeking to hire a professional and friendly Customer Service Representative for our Kernersville, NC Branch. Applicants with excellent customer service and experience resolving past due contracts or enthusiastic candidates willing to learn are encouraged to apply.

GENERAL OFFICE

• Answer, screen and relay incoming and outgoing telephone calls in a pleasant, courteous manner
• Effectively communicate in formal and informal situations, conveying thoughts clearly and sharing complete and accurate information in a professional and respectful manner
• Check email/voicemail, respond or forward communication as applicable
• Perform File Maintenance
• Add new documentation to files as needed in various filing systems (electronic and hard copy-file cabinets), and create new file folders as necessary
• Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements
• Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
• Maintain cleanliness and organization in work space and common areas.
• Perform general office duties such as typing, operating office machines, and sorting and distributing incoming mail
• Perform various Company errands as needed (for example: post office, deposit delivery)
• Prepare list of needed office and contract supplies (sales, consumer, warranty, GAP, Life/A&H, CPP; send to Home Office)

ADMINISTRATION

• Open cash/system drawers
• Post payments
• Post payments for other offices & update log
• Pull MoneyGram Report
• Take payments over the phone – Credit/CKBPH
• Process Check-by-phones & auto drafts
• Reverse payments/transactions
• Post/Process payoffs
• Process Deferments
• Process Due Date changes
• Reverse NSF items
• Balance & close cash/system drawers
• Pull balance aid report
• Process EOD & Transaction register
• Prepare Mid-day bank deposits
• Prepare bank deposits & log onto Deposit Register
• Make electronic deposits
• Complete & balance Bank Deposit register
• Pay invoices
• Other charge accounts for invoices paid
• Void & re-issue checks
• Update W9 list for each vendor paid
• Process receipt ins & disbursements
• Balance EOM check register
• Process Titles received
• Generate and work Title Report
• Process Title work – New Loans
• Rebate Life/A&H insurances
• Cancel GAP contracts
• Cancel Warranty contracts
• Accurately notate accounts

Excellent benefits package including Paid Time Off, 401k, gym reimbursement, and company-paid medical option. We are a team-oriented environment working toward shared goals and priorities to achieve success. Growth opportunities are available within the company.

SKILLS AND QUALIFICATIONS

• Minimum of one year in an office setting
• Professional experience in field of customer service
• Possess excellent verbal and written communication skills; ability to communicate effectively with others
• Possess excellent interpersonal and customer interaction skills
• Ability to manage multiple tasks with competing priorities
• Familiar with a variety of the field’s concepts, practices, and procedures.
• Demonstrate good leadership and diplomacy skills
• Team player, willingness to and be adaptable in challenging situations
• Ability to demonstrate competent computer skills.
• Bilingual communications (if fluent in other than English languages)