Job description

Ocean State Veterinary Specialists is seeking a highly qualified Customer Service Representative / Receptionist to join our amazing team.

This is a full-time position requiring 40 hours per week. As a 24/7/365 hospital, a work schedule typically includes a combination of daytime and evening shifts as well as a weekend requirement and rotation of holidays.

A day in the life of a veterinary receptionist can be both challenging and rewarding. A typical day often includes greeting clients and making them feel welcome, assisting clients in the completion of paperwork, and entering information into our veterinary practice management software. Receptionists also schedule appointments, process invoices, deposits and payments. Receptionists answer a lot of telephone calls and must take concise and accurate messages and pass them along to the appropriate person quickly and efficiently. Receptionists answer questions and solve problems.

Clients whose pet is experiencing a medical emergency could arrive at the hospital in a variety of emotional states. As the face of our hospital, our receptionists are expected to always be positive, exhibit warmth and empathy and always act with kindness and compassion. Each day has periods of peak volume when your ability to multi-task and prioritize will be tested.

So, if your passion is creating a great customer service experience and you enjoy being an integral part of a high performing team, this could be the job for you. The successful candidate will have at least 1-2 years of customer service experience. They must have empathy, a great attention to detail, excellent communication skills, be well-organized, stay calm under pressure, be productive, have a commitment to lifelong learning and a sense of humor.

OSVS is located in East Greenwich, RI with a satellite facility in Swansea, MA. OSVS is a 24,000 sf building with a very busy emergency service, a nationally-respected internship and residency program, and specialists in emergency/critical care, internal medicine, surgery, radiology, cardiology, neurology, oncology, ophthalmology, and avian/exotics. Specialized equipment includes telemetry, endoscopy, CT scanner, ultrasound, and MRI. Being located in Southern New-England, OSVS often treats animals from Rhode Island, Connecticut and Massachusetts.

Our benefits include a competitive salary, paid vacations and holidays, paid health insurance, dental insurance, uniform allowance, a generous pet care discount policy, a 401(k) plan and the ability to make a difference in the lives of pets and their people.

If this sounds like the right job for you, please submit your resume and a brief cover letter.

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