Job description
Job Description:
Customer Service Representative
At Pentair, you will work along-side passionate problem-solvers who are committed to the future and are focused on creating a healthier world for all. With approximately 11,250 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world. We bring water to life!
Pentair recently acquired Manitowoc Ice, a leading provider of commercial ice makers, allowing us to enhance and deliver our total water management offerings to an expanded network of channel partners and customers, further establishing Pentair as a leader in a vast and growing industry.
As a Customer Service Representative, you will manage accurate and direct entry of customer purchase orders. Provide knowledgeable product and customer service support and superior customer service support to all customers to include but not limited to end users, dealers and distributors.
You Will:
- Provide outstanding/world class customer service
- Accurately maintain an electronic file system
- Provide general ordering information to distributors, dealers, and customers by telephone and written correspondence
- Trace and/or re-consign shipments with freight carriers
- Assist customers with product set up and order tracking information
- Proactively discuss application of parts, equipment, pricing, order status, availability and lead times
Key Qualifications:
- High School Diploma or equivalent
- 1+ years of customer service experience
- Skilled with MS Office applications; ability to operate all related equipment for the role.
- Customer oriented; capable of effectively dealing with all levels of internal and external contacts
- Must be a team player
- Must be able to sit for long periods of time in a normal office environment
Diversity and Inclusion:
With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.
We take ongoing action to improve the diversity of our workforce by:
- Ensuring leadership involvement and ownership
- Attracting and retaining diverse talent at all levels
- Fostering a globally aware, inclusive culture
- Ensuring our practices are fair and non-discriminatory
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