Job description

Role: Customer Service Representative

Location: Lewisville, TX

Responsibilities :

• Respond to customer service inquiries including, but not limited to, account maintenance, payment schedule movement, order declines, waive/refund fees, etc.
• Update customers’ accounts with appropriate notes and details after contact
• Escalate critical issues to Team Leaders when required
• Ensuring communication flow process is followed as per the QA guidelines
• Ensure a fun and healthy workplace for all employees

*

• Complete all necessary training requirements and professional development opportunities in a timely manner

Required Skills :

• 2 years’ experience in a financial/collections and/or customer service account (desirable)
• Previous BPO and/or contact center working experience (desirable)
• Excellent customer service knowledge and skills
• Problem solving and conflict resolution skills
• Excels in service delivery
• Excellent written and oral communication skills
• Ability to analyze data
• Ability to build relationships & work collaboratively with organizational peers
• Efficient and accurate typing ability (minimum 50 WPM)
• Ability to work autonomously, employ initiative to find solutions, prioritize and exercise discretion
• Addresses and resolves conflict constructively and professionally
• Maintains service quality under time pressures
• Attention to detail
• Analytical skills

Client over here is Probe Cx . It is an Australian company.

Benefits :

• Paid off
• Medical ins
• dental vision insu
• Paid for working on public holidays
• Vacation leaves
• Sick leave, etc.

Next steps: Please share your updated resume so that we can discuss it further.

Regards,

Tanya Saluja | Executive Recruiter

Direct: (678) 400-6465

E-mail: tanya@stellarconsulting.com

LinkedIn: https://www.linkedin.com/in/tanya-saluja-a6709a1a5/

https://www.stellarconsulting.com/

Job Type: Full-time

Salary: $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Morning shift
• Overnight shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Highway, KY: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Speak with the employer
+91 678-400-6465

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