Job description

Job Title: Customer Service Representative
Location: Memphis, TN (On Site)
Duration: 10+ months(can extend further)
Shift Hours: 8:00 AM - 5:00 PM (Monday – Friday)

Job Description:
Bilingual candidates required (Spanish)
Answer 50 – 70 Inbound calls per day
Make 60 – 80 Outbound calls per day
Ability to display professionalism and courtesy.
This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
Accurately identify and escalate AE/PQC to client within 1 business day
Field caller complaints and escalate via the request for supervisor process
Respond to sample accountability emails within 24 hours of receipt
Daily spreadsheet completion & submissions (AV, Touchstone & FEDEX)
Data & Documentation management (DTP and usmmempsi.cc.com mailbox usage)
Attendance and On phone percentages (90% or better)
Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure

Qualifications:
High School graduate (some college preferred)
3-5 years customer service experience within an inbound call center environment
Must have above average computer skills in Microsoft Office (Excel, Outlook, Word)
Exceptional written and verbal communications

Job Types: Full-time, Contract

Salary: $16.00 - $18.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Memphis, TN: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.