Customer Service Representative
Job description
TWO MEN AND A TRUCK is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.
- Located at 9450 Philips Highway Suite 1 Jacksonville, FL 32256
- Position hours are Monday-Friday from 8:00-5:00PM and one Saturday every three to four weeks from 8:00AM-12:00PM
- $14 an hour with commission is offered monthly based off sales and typically ranges from $250-$800
- Guaranteed 40 hours a week
Responsibilities
· Provide outstanding customer service on all calls and online inquiries
· Recommend moving services and products based on cost, availability, and customer specifications
· Input information into internal move software to provide accurate moving estimates and schedule moves
· Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns
· Prepare move-related paperwork and documents
· All other duties as assigned
Requirements
· High school diploma or GED; associate’s degree in a related field preferred
· At least 1 year of sales and/or customer service experience
· Excellent customer service skills: effective listening and communication
· Ability to multi-task and enter customer data into move software while on the phone
· Confidence to initiate customer contact and comfortable asking for the sale
· Willing to submit to pre-employment background check and drug screen
· Creative problem solving skills
· Exceptional organization and time management skills
· Strong team player who works productively with a wide range of people and personalities
· Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A* TRUCK* Core Values
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Office
Ability to commute/relocate:
- Jacksonville, FL 32256: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Can we text you in regards to interview times?
Experience:
- Customer service: 3 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: One location
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