Who We Are

At WSP, we are driven by inspiring future-ready pioneers to innovate. We’re looking to grow our teams with people who are ready to collaborate in building communities and expanding our skylines. To do this, we hire candidates of all experiences, skillsets, backgrounds and walks of life. We actively foster a work environment and culture where inclusion and diversity is part of our fundamental structure. This is delivered behaviorally, through our policies, trainings, local partnerships with professional diverse organizations, internal networks and most importantly with the support and sponsorship of our leaders who help drive our commitment to an inclusive, diverse, welcoming and equitable work environment. Anything is within our reach and yours as a WSP employee. Come join us and help shape the future!

This Opportunity

WSP is currently initiating a search for a Full Time - Customer Service Representative for our client's office. OFFICE LOCATION IS IN LATHAM, NY.

Salary range: $22.00-24.00 per hour

This position is eligible for a $5000.00 sign on bonus.

The TMC System Operator I shall have a detailed familiarity with the New York District's roadways, understand communications protocols and be knowledgeable on the location and purpose of all ITS elements. Candidates must be capable of independently following procedures and direction with minimal oversight and supervision.

Your Impact

• Operate the TMC's advanced traffic management system (ATMS);
• Provide human monitoring of highway systems, CCTV surveillance cameras and traffic control devices;
• Aid in providing coordinated management of traffic incidents between multiple agencies - including DOT, law enforcement, emergency responders and other partner agency personnel;
• Communicate with maintenance crews during snow and ice operations;
• Keep detailed records of incidents, roadway issues, and call logs.

Who You Are

Required Qualifications

• Associate degree or higher OR Two years of full-time employment working in an Operations Center with at least one of the following groups and/or agencies: Transportation, Fire, Police, EMS, 911, or similar experience in the Military.
• Ability to communicate clearly both verbally and written
• Strong attention to detail
• Ability to professionally interact with co-workers and client staff
• Proficient with various computer/software systems - including MS Office, GIS and web-based information systems
• In-depth knowledge of local roadways
• Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures
• Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies
• Applicants must be able to pass a background/criminal history check

Preferred Qualifications

• Must have an aptitude for providing exceptional customer service
• Ability to multi-task and remain calm during high pressure situations
• Ability to perform in a cooperative team environment

Compensation and Benefits:

WSP provides a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on a providing health and financial stability throughout the employee’s career.

WSP USA is providing the compensation range and general description of other compensation and benefits that the company in good faith believes it might pay and/or offer for this position based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Additional Requirements

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Additional Details

• Travel Required: N/A - No travel required
• Job Status: Regular
• Employee Type: Full
• Primary Location: LATHAM - TROY SCHENECTADY RD
• All locations: US-NY-Albany, US-NY-Latham

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper. www.wsp.com

WSP provides a flexible, agile and hybrid workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.