Job description

*** MUST LIVE IN ARIZONA***

Modivcare is looking for optimistic individuals to join the team as Customer Service Representatives (CSRs). You play a part in making a positive impact on members' lives by being a first contact for questions about our products and service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. You will speak with members daily and answer their transportation questions, all while helping support them in their journey towards positive health outcomes.

If you are detail-oriented and excel in a social atmosphere, we encourage you to apply. Take a step towards furthering your career by joining the Modivcare team!

***WORK FROM HOME REQUIREMENTS***

• High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide proof of a speed test.
• Ability to direct wire to your modem
• Able to dedicate a quiet space for daily work that is free of sound interruptions

In this role, you will...

• Receive and document customer concerns while ensuring all relevant information is correct
• Follow and ensure all company procedures
• Maintain an acceptable attendance and tardiness record
• Ensure accurate trip data input
• Demonstrate personal commitment to producing high-quality work
• Refer unresolved customer grievances to designated department for further investigation and resolution

We are excited to speak to someone with the following...

• High School Graduate or General Education Degree (GED)
• 0-2 years of related experience
• 6+ months contact center experience OR customer service experience with heavy phone volume and data entry
• Can write and understand English fluently
• Can type 35wpm or more
• Answer a high volume of calls up to 100+ calls per day

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Remote

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 1 year (Preferred)

Work Location: Remote

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