Job description

Summary America’s leading replacement window company, Window World, is looking for a Showroom Associate to join our Dallas/Richardson, TX office. In this position, you’ll provide customers with helpful information on products, services, and orders over the phone and in-person in our showroom. Bring your positive attitude, customer service skills, store or office associate experience, and integrity, and we’ll give you the tools you need to succeed. We want you to climb the ladder with us so ask about the opportunities for growth at Window World!

Responsibilities

• Facilitate the daily operations of our showroom
• Greet customers with a friendly smile and offer assistance
• Display and demonstrate products or services
• Handle customer inquiries through various communication channels including over the phone, email, online chat, text messaging or in person
• Answer questions related to products, policies and services offered by the organization
• Schedule appointments for estimates, installations and other related services
• Review customer account information to identify and resolve customer concerns and escalate issues beyond their expertise level
• Collect and process payment transactions
• Recommend improvements in processes, policies and procedures to prevent future gaps in customer experience
• Participate in general office duties including, but not limited to, filing, keeping inventory and reporting shortages, and putting together product packets
• Perform other duties as assigned or requested by management

Qualifications

• 2+ years in a customer service role or similar
• High school diploma or equivalent
• Bilingual in English and Spanish is a plus
• Office clerk experience is a plus!
• Ability to work independently and take initiative
• Basic office and computer skills
• Professionalism: Excellent communication, integrity, reliability, emotional intelligence, cultural awareness, presentation skills, etc.
• Customer service: Excellent phone etiquette, positive attitude, patience, professional demeanor, etc.
• Ability to attend a 1-2 week training session at our Grand Prairie office
• Ability to work in-person during office hours: Monday - Friday, 9:30am - 5:30pm, and Saturday 8:00am - 12:00pm
• Reliable transportation to the showroom: 600 N Coit Rd, Richardson, TX 75080

Benefits

• Job Type: Hourly, starting at $16/hr
• Paid weekly!
• 401k with matching contributions!
• Comprehensive benefits package: vision, dental, and health insurance
• Paid time off (PTO) and vacation that accrues over time
• Opportunities for advancement and bonuses

Don’t Miss your WINDOW to Apply! Apply for our Showroom Associate position before the application window closes. Have questions? For more information call (225) 706-2100 and ask for Alex Trejos, the Customer Service Manager, or visit our website at WindowWorldNewOrleans.com to learn more about our company.

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Window World of Dallas-Fort Worth | 2520 N Great SW Pkwy Suite 100, Grand Prairie, TX 75050 | Hours: M-F 8am-5pm | Phone: (972) 623-9998 | Website: WindowWorldDFW.com

Window World of Baton Rouge, 8405 Airline Highway, Baton Rouge, LA 70815 | Hours: M-F 8am-5pm, Sat. 8am-12pm |Phone: (225) 706-2100 | Website: WindowWorld-BTR.com

Window World of Houston | 10540 Bissonnet St Suite 190, Houston, TX 77099 | Hours: M-F 8am-5pm | Phone: (713) 439-1172 | Website: WindowWorldHouston.com

Window World of Tampa | 10741 Endeavor Way, Seminole, FL 33777 | Hours: M-F 8am-5pm | Phone: (813) 386-7498 | Website: WindowWorldTampa.com

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Richardson, TX 75080: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Phone & Email:

Experience:

• Customer service or related: 2 years (Required)

Work Location: One location

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