Company Summary:

At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!

Position Summary:

The Customer Service Specialist supports the completion of assigned tasks within deadline and quality requirements. In this role you will support the daily business and respond to customer inquiries and changes requested. The Customer Service Specialist will communicate with the client on matters relating to daily tasks. You will report daily business performance, status and progress.

The ideal candidate will have strong knowledge of Adobe Acrobat, MS Office Suite, Project and Visio. You will be customer oriented and have the ability to maintain customer focus in a fast paced environment.

Minimum Requirements:

• High school diploma or higher
• 1 year of experience in service delivery environment
• Excellent written and oral communication skills

Preferred qualifications and key traits

• College degree preferred but not required
• Solid analytical ability
• Effective management of time and multi-tasking
• Ability to work independently and with others
• Problem solving and resolution skills

Physical Demands & Work Environment:

Must be able to sit in front of a computer for long periods

Must be able to lift up to 25 pounds

Standard General Security Roles and Responsibilities

• Understand and adhere to policies, guidelines and procedures pertaining to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Use of Company Computer and Use of Communications Systems, and Telephone/Mobile Device Use Policy.
• Protect company assets, systems, proprietary and confidential information in accordance with arvato Confidentiality policy and Corporate Information Security Policies and Procedures. \
• Proactively report actual or suspected vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s Incident Reporting Process.
• Process personal data, client data and employer business specific data in accordance of Personal Data Protection Act, in compliance with the CCA and in accordance with employer´s Work Procedure Rules, IT and Data Protection and other guidelines provided by employer.

Salary Range: $22.50 - $24.00 per hour, $46,800.00 - $50,960.00 per year.

About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.

Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Company: Arvato Digital Services LLC

Country: United States of America

State/Region: California

City: Valencia

Postal Code: 91355

Job ID: 259627