Job description

We are looking for someone to provide a consistently high level of customer service to customers, stakeholders and third parties who contact Cheltenham Borough Homes (CBH). To work in partnership with other Customer Services Officers to respond appropriately and effectively to every customer contact which comes into CBH via the Customer Services Team, to provide a positive customer experience, and achieve high levels satisfaction. To be successful in the role we are looking for someone with these qualities: Ability to provide a high level of customer care and to demonstrate excellent organisation and communication skills (both oral and written) Ability to work within a team and with minimum levels of supervision Ability to communicate effectively with colleagues and customers at all levels The ability to remain calm under pressure, at times of high service demand or when dealing with customers displaying a range of emotions Ability to be flexible regarding workloads and varying circumstances Knowledge and understanding of equality, diversity and safeguarding and how to respond effectively to individual customer characteristics and needs Previous experience of handling with confidential/sensitive information

Job Types: Full-time, Permanent

Salary: £25,036.00-£26,571.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Sick pay
• Wellness programme

Schedule:

• Monday to Friday

Work Location: One location

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