THE ROLE

We are open to this role being located in GA, MA, NJ, NY, NC or PA.

Reporting to our New York-based Head of Customer Success US, as the Customer Success Manager (CSM) you will help our new customers make key decisions about the look and feel of their app, project managing the platform build and configuration right through to its physical launch. Some of your responsibilities will be:

• Overall project management from point of sale to the app launch.
• Managing internal and external stakeholders.
• Serving as the primary contact for building teams and is directly responsible for the health of your accounts with a focus on customer satisfaction and product adoption.
  
• Generating updates, reports and documentation.
• Delivering training sessions for client stakeholders.
• This role involves travelling to work with clients and launch the app, roughly three (3) days per month, some more some less.

WHO ARE WE?

Equiem is an Australian-founded, now a global leader in property technology (‘proptech’). We launched the world’s first tenant experience app for office buildings - a key innovation that helps commercial landlords digitize their buildings and make them exciting, productive and vibrant places to work. Imagine your dream work environment - that is what we help deliver.

Equiem started with two employees and one building in 2011. Today, we have 150+ staff and our app is live in 600+ buildings across Australia, the UK, the US, Ireland and Canada - including many of the world’s most recognisable skyscrapers and campuses.

Nothing like our product previously existed. It helped revolutionize how landlords engaged with their customers - the people in the building, creating a new category of technology called ‘tenant experience’. Today, ‘TenX’ is a key component of a modern landlord’s strategy.

WHO ARE YOU?

You are a customer success professional, with a solid background in Technology and Property. If you have worked in a Customer Success &/or Client Onboarding role either for a SaaS B2B company or in the Property Management sector, we want to hear from you!

• 3+ years of relevant experience in a Customer Success &/or Client Onboarding role.
• Must have solid experience working with property/ technology solutions, or for a technology firm selling B2B.
• Proven experience in stakeholder management at a senior level.
• Previous experience managing competing priorities and working to meet tight deadlines and KPIs.
• You are process-oriented and flexible in your approach to problem-solving and enjoy working in a fast-paced/dynamic environment.

You possess a go-getter attitude, solutions-based approach, and enthusiasm for fostering positive relationships. If you have the initiative to take ownership of a task, embrace change, are super flexible in a fast-paced environment and looking to work in a small team that will challenge AND support you...let's talk.

OUR CULTURE

You’ll be joining a team of bright, talented, driven individuals who love to excel and deliver great work; who celebrate wins together and prioritize time to socialize and connect; an inclusive and energetic environment, with teammates who support and encourage; a space where your ideas are always welcome, and you have the trust, autonomy and freedom to own your role and make a real impact.

WHAT’S IN IT FOR YOU?

• Salary range $70,000 - $90,000
• Grow your career in a world-class, progressive business, with a product that is second to none.
• Full access to Health & Welfare Package, including Medical and Dental, including Employee Assistance Program for all health insurance scheme participants.
• Annual bonus opportunity
• 401k matching - we match 50% of your contribution on up to 6% of your salary
• First-hand experience with cutting-edge technology that sets up industry benchmark in proptech.
• Startup mentality in a global business. Own your role and make it what you want.
• Flexible work arrangements for any roles that allow. We are about outcomes, not clock-watching.
• Birthday Leave, so celebrate and take the day off...and still get paid! Don't celebrate your birthday, then let's agree on another day that is significant to you).
• Flexible work - work remotely, hybrid or in our NYC office (if applicable)
• Flexible holidays - swap holiday X with Y, if it works better for you
• Summer Fridays - stop work early on Fridays in the summer
• Purchase additional vacation time - after 12 months of service
• Frequent team social events - we do hang out outside of work!

DIVERSITY & INCLUSION

As a company, we truly embrace diversity and inclusion on a day-to-day basis. So much so that to us, this goes without saying. For our hiring process, however, this means that all candidates are accessed based on role requirements, regardless of race, colour, religion, gender, sexual orientation, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact people@getequiem.com, quoting the job title and reference number.

HOW TO APPLY

We move quickly and applications close upon discretion, so if you don’t want to miss out, apply today! When applying you will be redirected to our internal recruitment system.

Only candidates with full work rights will be considered.

Please note that we do not accept CVs from recruitment agencies.