Job Title:

Job Description

Customer Support Advisor - Work At Home

• Do you have minimum 6 months customer service skills?
• Do you have excellent problem solving skills with the ability to trouble shoot?
• Do you have excellent computer skills with the ability to familiarize yourself with products, techniques and processes?

Location - Work at Home, Full equipment and training provided.

Then we have the role for you!

Join Concentrix to work with our client, Intuit, proud makers of QuickBooks Online. We support small businesses, accountants, and self-employed individuals and we are looking to grow our team of talented individuals.

We are looking for people who can be our next experts in Customer Success.

Day to day, we handle supporting customer in solving queries in how to use and manage their QuickBooks Online accounts: this could be something to do with Bank Transactions, their reconciliations, adding and editing transactions and more – don’t worry, we train you in how to do this too!

Summary of call types:

• Banking Transactions
• Reconciliation
• Adding/Editing Transactions

What we can offer you.

• Permanent Full Time contract
• Salary - £10.42 per hour – annual £21,673.60
• Bonus opportunity
• Mon – Fri. 40 hrs Between 8am and 7pm, No weekends
• Fortnightly Pay!
• Exclusive Access to Concentrix employee benefits with savings on Holidays, Mobile phone discounts, Restaurants, Pure gym discount, Dental Cover, online discounts and many more
• Additional savings to be had with the Quorum Q card
• Develop your career with the Concentrix Internal employee University courses.

Role Overview

• Assist customers with Intuit QuickBooks Online; research and provide resolution to questions and problems
• Solve problems that may be unstructured and require ‘thinking outside the box attitude’.
• Ensure service delivered to customers is of highest standard.
• You will be trained in elements of accountancy, but don’t worry we aren’t expecting you to be an accountant.
• Listen attentively to customer needs and concerns; demonstrate empathy and build rapport
• Adopt a consultative approach to understand customer needs and learn about their business; explore how to solve these needs through our available products.
• Build customer confidence in every interaction, be it over chat, email, phone, video, social media or Live Community including other innovative channels of the future.

We are looking for people who are

• Customer-focused, with strong empathy and a passion for delivering the best possible customer experience
• Excellent computer skills and ability to quickly familiarise yourself with the products, techniques and processes, and to apply the knowledge acquired
• Excellent analytical skills, good listener with advanced skills in problem solving.
• Team player
• Excellent communication skills, oral and written.
• You must have a minimum wired broadband speed of 10mgbs and an upload speed of 5mbps as well as private room at home to work. You will be required to use an ethernet cable and connect it to your home router.

A bit about us…

With some of the world’s biggest and most well-known brands as our clients, chances are, you have already interacted with Concentrix! Whether you are buying a pair of jeans online, calling tech support about your new headphones or ordering a ride share we are behind the scenes making the customer experience smoother. But we do more than just customer service! Concentrix helps clients with everything from consulting and technology services to analytics and insights.

Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff, as we become the greatest customer engagement services company in the world, rich in diversity and talent.

#VERTICAL2ACCOUNTING

Location:

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents