ABOUT SIMPLEVIEW:

Simpleview is a software development, data analytics, and digital marketing firm that supports destination marketing organizations to reach their tourism marketing goals with first-in-class digital products and services. We believe our customers - towns, cities, states, and nations across the globe - have a role to play in creating great experiences for visitors, for the people who call them home, and for businesses and workers who rely on travel to sustain their local economies.

We are looking to add to our professional, dedicated, and hard-working team an independent, talented, top-notch Customer Support Analyst- Integrations with a great work ethic who thrives in organizations that constantly adapt and evolve. Preference will be given to applicants that meet requirements and are located in or around Tucson, AZ.

JOB SUMMARY:

The Customer Support Analyst- Integrations coordinates the smooth transition and resolution of client integration and product educational needs for all Simpleview integrated products for our clients. Our integrated products include Book > Direct, DAM, VisitApps, SendSites, UGC, and CMS customizations. The Customer Support Analyst- Integrations possesses proven customer service and project management experience as well as strong communication, technical, and problem-solving skills.

The ideal candidate will possess proven customer service and process management experience as well as strong communication, technical, and problem-solving skills.

RESPONSIBILITIES:

• Assist clients with all items and issues submitted to the Simpleview Support ticket queue.
• When required to route tickets to another team, ensure that the ticket has been routed with accuracy.
• Complete tickets within stated Integration SLA targets (service level agreements).
• Responsible for all Integration projects meeting or exceeding Simpleview quality standards.
• Foster and maintain a proven track record of client satisfaction.
• May be required to work "on-call" shifts a few times a year for our "after-hours" support.

REQUIREMENTS:

• Requires 2+ years of inbound customer service experience.
• Within 60 days, must obtain CRM & CMS certifications from the Simpleview learning management system, Brainery.
• Ability to effectively communicate with clients and internal teams.
• Able to work with groups that perform a variety of complicated tasks.
• Ensure completion/delivery of required tasks/deliverables from internal staff on time and under budget.
• Diligent communication/monitoring, documentation, organizational processes, and time-management techniques.
• Relentless work ethic in a fast-paced environment.
• Willing and ready to learn new things.

WHO WE ARE LOOKING FOR:

• People who put the client first and do the right thing for the client.
• Self-starter and detail-oriented.
• People who know the web like an old friend.
• Employees who thrive on problem-solving and figuring things out.
• A team player other people want to work with.

WHAT IS IN IT FOR YOU:

• Fulfilling work at a company that makes an impact in hundreds of communities across the globe
• The ability to set a career trajectory and move along a growth path
• Great co-workers, including geeks, parents, artists, gamers, veterans, and average Joes and Janes
• 100% paid medical benefits for employees and short-term disability paid by the company + options for vision, dental, long-term disability & life
• 401(k) with employer match

• 
  This position is available for remote work.

Unless otherwise stated on the job description as location-specific, most of our positions are eligible for remote work. At this time, Simpleview can currently only employ remote staff who reside in the following U.S. states, Canadian Province, and United Kingdom: Arizona, British Columbia, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Mexico, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin.

Qualified candidates, please apply by going online at: https://www.simpleviewinc.com/our-world/staff/join-our-team/.

Please submit your resumes using the APPLY NOW function below.

Simpleview provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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