Job description

We are recruiting a DIRECT HIRE Customer Support Representative for a large Food/Beverage manufacture in Louisville, KY. This is a 1st shift 8a-5p Monday-Friday and NOT a CALL CENTER SETTING.

Job Summary

Works with sales and manufacturing, responsible for setting targets and achieving customer loyalty through consistent, superior, and ever improving customer service. Ensure a full understanding of customer requirements. Coordinates incoming orders with production and shipping.

Responsibilities:

• Arrange transportation with shipping / freight team, manage process for dealing with international orders, including inspection and shipping documentation requirements where relevant.
• Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns.
• Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manager customer expectations.
• Work with sales team on pricing, credit terms, and customer requirement updates.
• Process sales orders from receipt through to shipment for assigned customers or affiliates in line with Customer Care guidelines.
• Act as a liaison between customer, operations, and sales team to ensure customers’ needs are met in the most efficient and cost-effective way.
• Provide support for assigned customers and affiliates to meet order requirements
• Day to day communication with customers, operations, and sales.
• Interpret and analyze client schedules and prioritize orders.
• Resolve issues and handle customer complaints internally and externally.
• Confirm pricing, inventory availability, and provide ship date information.

Skill Requirements

Two openings 1 Bilingual, 1 English

Bilingual (English/Spanish) a plus

Excellent verbal and written communication skills

A self-starter with can-do attitude

Capable of handling detailed work accurately

Ability to prioritize and meet deadlines

Demonstrated understanding of Incoterms, transportation, and logistics terminology

Basic inventory management knowledge

1-2 year in Customer Support role

Microsoft Office Expertise

Experience in a manufacturing environment’s service area is a plus

Ability to cultivate and maintain relationships with customers and suppliers

Team player –willingness to support other areas to optimize customer demands and satisfaction

Job Type: Full-time

Pay: $42,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Louisville, KY 40206: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 2 years (Required)
• Inventory management: 2 years (Required)

Work Location: In person

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