Job description
The Customer Support Specialist is responsible for new and existing client set up and client maintenance. The Specialist is responsible for activities associated with Storefront set up, customer training, escalated customer issues, billing issues and vendor set up.
- The Customer Support Specialist will own setting up the launch party with the customer and in facilitating it. The Support Specialist is there to set up employees at the customer on new storefronts. Proactively seeks customer feedback and reacts with agility to resolve issues.
Provides training and training materials to customers to support successful storefront adoption and follows company guidelines for 60 days post adoption check back
Provides support for escalated customer issues (Tier 2, Tier 3). Follows up on any customer issues requiring additional research
Investigates and resolves billing issues and monitors receivables
Basic Qualifications:
Education and Experience: HS/GED and 2 years or Tech Cert and 0 years
Preferred Qualifications:
Education: HS/GED
Experience: 2 yeas of Customer Service
Department: Customer Service
Time Type: Full time
Shift Type: First Shift (United States of America)
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