Job description

**Must have availability to work 1130 AM to 8 PM two days per week. This is a great position for entry-level candidates or candidates just starting their career. **

The Company

Tigris is a leader in the Kitchen & Bath master distribution industry (fulfilling orders for the largest big-box retailers, leading e-tailers, and wholesalers), and we are growing, growing, growing!!!

We are backed by a multi-billion-dollar investor and a leadership team full of both industry veterans and fresh new minds. Our rapid growth feels more like a startup, but we have the resources of a mature business – the best of both worlds!

Who Succeeds at Tigris

We are looking for teammates who start on “yes,” love their customers, work great with a team, and enjoy working hard while at work (so they can enjoy more time away from work).

You have to love excellence, which requires strong attention to detail and a healthy impatience with mediocrity. We expect you to speak up when you find a better way to do your job!

You must love winning, most especially when you really earned the victory. That means that you also have to own your failures, learn from mistakes, and find ways to turn them into victories the next time around.

Tigris Life

We enjoy working together in an energetic and collaborative environment, plus we value a comfortable workspace and having fun along the way! Here’s what helps us get there:

• Brand new office with sit/stand desks, private quiet rooms, a mother’s room, casual gathering spaces, and a patio with a view of downtown Atlanta
• Monthly happy hours, quarterly gatherings, and holiday parties
• Free snacks, coffee, and sodas in our breakroom
• Our building offers free covered parking, a free gym, and a café serving breakfast and lunch
• Rockstar reward bonus' for outstanding performance

The Opportunity

The Tigris Customer Support team is the heart and face of Tigris. We are on the front lines with our customers each day (phones and e-mail), and our job is to find the right balance of pleasing our customers while doing what’s right for Tigris, too. The good news is that there’s a lot of overlap here.

This is not a regular customer service job. We will provide great training and guidance, but we expect our B2C Specialists to use their experience and critical thinking skills to solve customer challenges. You must also serve with the highest levels of professionalism and attention to detail.

We are growing and look forward to YOU joining our team!

Responsibilities and Duties

• This is a great position for entry level candidates or those just starting their career.
• Speak directly to end customers, answer questions and solve their issues
• Serve as the main point of contact with customers
• Be lead on phone calls, enter orders (phone, email, etc.), perform price and availability checks, quote shipping speeds, arrange returns, and solve customer challenges
• Resolve customer issues while protecting the company’s best interests
• Be comfortable working with 10+ diverse accounts
• Be comfortable with technology
• Follow established procedures, guidelines, and policies
• Be a team player willing to complete many different types of tasks
• Add value to the team with input from customers, your experiences, and your ideas
• Help us make things better
• Must have availability to work 1130 AM to 8 PM two days per week
• Able to work 8-hour shifts between 8AM and 8PM (set schedules are published one month in advance)

How to apply?

Submit your application through Indeed addressed to our Hiring Manager, Kacy Schwartz.

Qualifications and Skills

• Ideally some experience or exposure to a business environment
• 1+ years of experience working directly with customers
• An even-keeled and professional demeanor
• Commitment to strong values and integrity
• Professional and friendly, including with challenging customers
• Escalation and de-escalation experience
• Excellent communication, multitasking ability, and organization
• Commitment to career growth with us

What's in it for you?

• Unlimited growth opportunities
• Competitive compensation, including Profit Sharing exceeding standard bonuses
• Industry-leading benefits package, including medical, dental, vision, prescription, and life insurance
• Pre-tax accounts for healthcare and dependent care
• 401(k) and retirement cash account
• Paid vacation, holidays, and sick time
• Comfortable office environment, sit/stand desks, snacks in the breakroom, free coffee and tea, an entire wall of windows facing downtown Atlanta
• WFH every Friday

Job Type: Full-time

COVID-19 considerations:

We expect you to work at our Vinings office; we have no work-from-home opportunities. We are taking all recommended COVID precautions.

Tigris Fulfillment Partners provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• LGBTQ+ friendly workplace
• Age-inclusive
• Paid time off

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

COVID-19 considerations:
We are taking all recommended COVID precautions.

Ability to commute/relocate:

• Atlanta, GA 30339: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Ability to work 1130 AM to 8 PM at least 2 days per week, Monday through Friday.

Education:

• Bachelor's (Required)

Language:

• English (Required)

Work Location: One location

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