Job description

Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.

Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

In this role you will provide technical support via phone or email to Customers and internally and externally. This is via diagnosing, troubleshooting and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software, providing coordination support to schedule and dispatch Field Service Engineers to customer sites. You will assist in repairs and/or updates products at the office site (not field). Do you enjoy helping customers and solving problems? Then read on!

We are currently seeking a Customer Technical Call Centre Specialist who will be responsible for Providing first line troubleshooting on Flow Cytometry. Providing hardware, software and applications troubleshooting to users of Beckman Coulter
You will ideally based within travel distance of High Wycombe with flexibility to work in the office 2-3 days per week.

In this role, you will be responsible for:
Adhering to customer focus strategies to achieve business goals, increase customer satisfaction and position Service Support as a positive sales differentiator in an ever-increasing competitive market
Keep accurate records and document customer service actions and discussions as well as housekeeping on all service CRM and systems
Utilise and develop service procedures, policies, and standards to drive success

The required qualifications for the job include:
Higher education BSc (Hons) in relevant subject, or experience at a first level technical role
Working knowledge on Flow Cytometry
Knowledge and understanding of laboratory practices is preferable
Personally accountable and takes ownership, with an aptitude for problem solving.
A self-motivated and dedicated individual who has an enthusiastic approach to customer service and has excellent communication and interpersonal skills.
Able to multi-task.
Ability to communicate well with all personnel (internal & external associates, customers).
Continuously seek to add value to the services provided and achieve first time fixes, leading to reduced breakdown times, lower costs to customer, thus gaining customer satisfaction and retention.
IT literate, Good knowledge of Microsoft office products & confident with other IT applications.

It would be a plus if you also possess previous experience in:
Engineering experience within a life science field
Technical diagnostics support
Field Service engineer scheduling

At Beckman Coulter Life Sciences we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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