Job description

Interware Development (an Avenu Insights & Analytics company) is a rapidly growing software development company supplying revenue collection and credit card processing services to municipal governments. We are looking to expand our team to include an enthusiastic, highly motivated, self-reliant, and professional Deal Support Specialist. This is a full time, on-site position, located in Amherst, New Hampshire.

This position will be responsible for facilitating the administrative complexities of deal implementation and facilitating customer onboarding. This position will work in collaboration with employees in a variety of departments and will interact with both current and potential customers. Strong communication and customer service skills are important.

Please apply directly for this position using this link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=56dad57d-81b7-4889-9f75-7ef29807fa05&ccId=1990797403_6352&type=MP&lang=en_US&jobId=470234

Duties and Responsibilities:

• Create, update, and manage implementation of software deals utilizing internal software tools and services.
• Field calls and emails from potential customers, current customers, and Avenu sales representatives relating to deal implementation questions and/or requirements.
• Manage internal CRM database, processes, configurations, etc.
• Project manage entire deal implementation cycle from signed contract to customer training.

Education and Experience:

• Proficient in Microsoft Office applications
• Ability to work independently and as part of a team with a high level of initiative, flexibility, and confidentiality
• Ability to professionally communicate with politeness, honesty, and integrity
• Capable of understanding technical customer requirements and software systems
• Ability to work in a high-paced environment.
• 3-5 years’ administrative experience
• Excellent time management, organizational, and analytical skills

Knowledge, Skills and Abilities:

Work Environment:

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer

Physical Demands:

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
• This position needs to occasionally move about inside the office
• The person in this position frequently communicates via telephone

Avenu Summary:

Avenu provides local governments with ways to achieve more predictable revenue that supports growth, fuels modernization and ensures compliance with mandated but underfunded programs. Avenu’s revenue enhancement and administrative solutions find and recover license, permit and other taxes that cities and counties struggle to collect. The insights and improved fiscal posture enables governments to deliver expected services and sustain a high quality of life for residents.

Please apply directly for this position using this link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=56dad57d-81b7-4889-9f75-7ef29807fa05&ccId=1990797403_6352&type=MP&lang=en_US&jobId=470234

Job Type: Full-time

Pay: $48,000.00 - $54,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Work Location: In person

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