Job description

Under direct and indirect supervision, the Insurance Coordinator will verify patient’s insurance eligibility and benefits with insurance companies. The Insurance Coordinator will be responsible for entering the patient’s benefits and updated coverage into the Open Dental Software. This position will provide support to both patients and the practices, to ensure best practices and patient care. The Insurance Team Lead will assist the Patient Services Manager in the evaluations and performance reviews of Insurance Coordinators, and distribution of workload and/or changes in protocols.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Standing 5%.
• Sitting 95%.
• Moderate noise levels from surrounding team members
• Business office setting
• Minimum moving requirements of 25 pounds in order to transfer supplies in office after delivery
• Constant patient and interoffice personnel interaction as this position is heavily dependent on excellent customer interaction.
• Exceptional hand dexterity and typing skills to work with standard software programs provided.
• Hearing – Must be able to hear telephonic equipment and comfortably communicate with patients and others by telephone and in person.
• Near Vision—the ability to see details at close range (within a few feet of the observer) as view the computer screen daily
• Physically able to climb up and down two flights of stairs multiple times a day as needed RESPONSIBILITIES
• Review the schedule for all appointments and add-on appointments
• Verify patient’s eligibility and benefits by using online portals and/or calling the insurance directly
• Adding new plans and updating existing plans in the Open Dental software
• Phasing treatment to honor allowed services for appointment
• Working closely with the dental front office to clearly explain dental benefits and patient responsibility
• Maintain regular attendance and adhere to assigned work schedule and office policies.
• Maintain communication with offices and other Patient Services departments i.e. chat, email and phone
• Must always represent the practice and company in a professional, pleasant, and cooperative manner
• Knowledge of Medicaid guidelines and regulations regarding limitations and benefits
• Must be able to work both independently and cooperatively in team settings.
• Occasionally there may be some travel, by car or plane, required in order to participate in continuing education or seminars Insurance Coordinator
• Other duties and tasks, as assigned periodically

REQUIREMENTS

• Always maintain the highest level of confidentiality to HIPAA standards.
• Adhere to strict safety guidelines and procedures to OSHA and office standards.
• Adhere to all office policies
• Always maintain the highest level of confidentiality to HIPAA standards.
• Adhere to strict safety guidelines and procedures to OSHA and office standards.
• Adhere to all office policies  Excellent interpersonal skills to maintain positive rapport with patients and other team members
• Effective verbal skills to communicate clearly and professionally with patients and staff
• Must be detail oriented in order to work efficiently
• Must be flexible and understand that job duties and work schedule may change depending on the needs of the company
• Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Must demonstrate good reading comprehension by understanding written sentences and paragraphs in work-related documents.
• Ability to type 45 words per minutes

QUALIFICATIONS

• High School Diploma or GED Certificate

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Lytle, TX 78052: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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