Job description

Job description :

Primary Skill:

· Support Apple devices on OS and basic hardware level support.

· Installation of hardware and software used with Macintosh computers.

· Diagnose/resolve system issues and provide technical support to Macintosh clients.

· Arrange repairs/maintenance with service providers.

· Familiar with Mac OS X

· Prefers 2 years’ experience supporting or maintaining Macintosh computers

· Understanding of network protocols

· Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.

· Safely move equipment point to point using wheeled carts and vehicles.

· Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.

· Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.

· Ability to use remote desktop connectivity applications

· Working knowledge of imaging utilities such as Ghost, SCCM, etc

· Delivery and setup of PC equipment to end-users.

· Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.

· Ability to provision wireless devices.(E.g. Blackberry, Android, and iPhone)

· Demonstrated proficiency in Microsoft OS and Microsoft application.

· Demonstrated proficiency for installation of desktop software.

· Working knowledge of Microsoft Active Directory and GPO

· Strong customer service skills.

· Strong troubleshooting skills.

· Significant, demonstrated experience with Microsoft Windows operating systems

o Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98

o Servers: 2012, 2008 r2, 2008, 2003, 2000

· Functionally capable with Apple OS X

· Advanced troubleshooting skills with hard drive encryption software

· Advanced level skills in the Microsoft Office Suite:

o Word, Excel, PowerPoint, Outlook configuration issues with Exchange

· Strong client-side remote access troubleshooting skills

· Demonstrate strong skills supporting printers in an enterprise environment

· Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).

· Demonstrate proficiency in using applications in the environment – MT Groups, BMC Remedy, Projects, Processes, etc.

· Strong proficiency in creating and referencing documentation and knowledge articles using tools.

· Strong software installation and support skills.

· Disciplined, systematic problem solving skills required.

Job Type: Contract

Pay: $11.34 - $25.15 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Hillsdale, IN 47854: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk (Preferred)
• Windows (Preferred)

Work Location: One location

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