We are a client-focused digital transformation expert with 50+ years of technology & industry experience. Our customized solutions empower organizations to streamline, optimize operating costs and deliver better customer experiences. Ennuviz brings a unique combination of skills, approaches, methodologies, governance, frameworks, and tools with well-proven accelerators and assets. We are outcome driven and plan the digital journey with clear milestones and achievable timelines so clients realize the true value of their digital transformation investment. We help our customers achieve operational excellence through Process Intelligence, Automation, and Conversational AI solutions. This gives organizations holistic visibility over their processes, discovers bottlenecks, and applies optimization levers like Automation and Process Re-engineering to reach their business goals. Talk to us. Let us begin your Digital Transformation Journey today! www.ennuviz.com

We are looking to hire a Desktop/Helpdesk Support

Job Description:

Skillsets:

• 
  Must Have :
  
• SCCM (aka Configuration Manager) – creating applications & packages, creating collections, creating deployments, running reports, creation of queries
  
• PowerShell
  
• Installation and Maintenance of Microsoft Office 365 and 2016
  
• Packaging (e.g. AdminStudio, Orca, InstallShield)
  
• Understanding of Windows O/S and troubleshooting (e.g. WMI, policies, security updating, etc.)
  
• Good understanding of Active Directory
  
• Good to Have
  
• Other programming/scripting languages
  
• SQL query writing
  
• Active Directory and GPO

Technical Expectations

• 
  Experience supporting Windows workstations
  
• Operating Systems (Windows 10, Windows 11 is a plus)
  
• Common software (Microsoft Office 365, Microsoft Office 2016, Adobe Reader/Acrobat, Java)
  
• Basic peripheral troubleshooting (e.g. printers)
  
• Basic network troubleshooting (Pings, network topologies, supporting remote users)
  
• Identifying and patching for Vulnerabilities
  
• Experience with basic scripting
  
• PowerShell (MUST HAVE)
  
• Any one of VB, Java, C++, Batch, etc.
  
• Need ability to read and understand PowerShell scripts and make minor modifications to them
  
• Experience with application management
  
• Installing, packaging, uninstalling
  
• Experience with SCCM
  
• Basic understanding of applications and packages, collections, deployments and reports
  
• Troubleshooting failed deployments
  
• Troubleshooting SCCM client issues and reviewing SCCM client logs

Non-Technical Expectations

• 
  Work hours of 8:00 AM – 5:00 PM EST (some slight variability is fine)
  
• Experience managing, coordinating, or being a lead technician on a technical team
  
• Good English and communication skills
  
• Generate report of team metrics (e.g. INCs closed per week, Crowdstrike corrections, ad-hoc tasks completed, etc.)
  
• Good organization and time management skills
  
• Ability to interact with co-workers and customers in a polite, friendly, professional manner at all times