Job description
Job Title: Desktop Support Analyst (Onsite)
Location: Tifton/Valdosta Area
Duration: 6 Months
Job Type: Corp-Corp / 1099 / Contract W2
Rate: $30/hr on 1099
Client: State of Georgia
Interview Type: Webcam or InPerson
Note: Candidate MUST be Local to Tofton/Valdosta Area
Job Description:
· Provide onsite desktop support for customers located within assigned locations.
· Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.
· Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.
· Install & support network devices providing business critical service
· Perform end user data back-up and recovery ensuring attention to detail
· Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.
· Open/document/track problem tickets escalating to appropriate workgroups when required.
· Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.
· Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.
Skill Matrix
Skill
Required /Desired
Amount
of Experience
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Required
0
Experience with troubleshooting network connectivity issues in both LAN and WAN environments
Required
2
Years
Experience imaging and deploying laptops
Required
2
Years
Experience providing desktop/laptop computer hardware support
Required
2
Years
Experience supporting Microsoft Outlook email client
Required
2
Years
Experience supporting Microsoft Office 2013 or higher
Required
2
Years
Experience supporting remote workers and troubleshooting VPN and remote technology issues
Required
2
Years
Experience with Bitlocker encryption, antivirus, and malware/spyware removal software
Highly desired
2
Years
A+ Certification or Network+ Certification (MUST UPLOAD CERTIFICATION)
Required
0
Experience with local and network printer troubleshooting and repair
Required
2
Years
Technical support experience in a Windows 10 PC environment
Highly desired
2
Years
Experience supporting Cisco VoIP phones and Jabber client
Highly desired
2
Years
Setup and install computers for New Hire On-Boarding’s and Off-Boarding’s
Required
2
Years
Experience in an Active Directory Domain environment.
Required
2
Years
Recruiter Details:
Recruiter Name: Bhargav
Contact Number: 281-385-9111
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.
Job Types: Full-time, Contract
Salary: $25.00 - $35.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Tifton, GA 31793: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer support (Preferred)
- iOS (Preferred)
- Windows (Preferred)
Work Location: One location
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