Job description

Title: Desktop Support Specialist

Location : Chicago IL

Fulltime – Permanent Role

About HCL:

HCL America Inc has a strong base in the United States over 30 Years having 15+ Delivery Centers with Services provided to 500+ Customers. Innovation Labs at Redmond, Dallas, Rochester and Cary provide wide range of learning to employees and services to Customers.

HCL is hiring Entry Level candidates to help you get an opportunity to launch your professional career with a leading technology company. We believe that if you enjoy self-development and collaboration while seeking to earn while learning and growing, HCL America has great opportunities for you.

JOB SUMMARY:

Minimum of 5 years’ technical experience in providing Field Support which includes:

1. To resolve all escalated issues relating to the specified accounts for smooth relationship/delivery.

2. To provide governance for the accounts responsible for. Participate and chair weekly/monthly Service Level meetings.

3. Preferably in managing food and drink processing conglomerate corporation accounts.

4. Strategize, implement, and maintain program initiatives that adhere to organizational objectives.

5. Maintain organizational standards of satisfaction, quality, and performance

6. Daily and Monthly Responsibilities

7. Work closely with Regional Service Managers project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives (specially in IT acquisitions and mergers)

8. Identify key requirements needed from cross-functional teams and external vendors

9. Work with other Market managers to identify risks and opportunities.

10. Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders.

11. Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

12. Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance

Experience level:

• 5 years
• No experience needed

Schedule:

• 8 hour shift
• Weekdays
• Weekend availability

Ability to commute/relocate:

• Danville, IL 61834: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Work Location: One location

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