Description:

This position is primarily an onsite required role in Dodgeville, WI, with flexibility of being a hybrid role over time of up to 1 day/week. The primary needs of the role are in hands on equipment setup/configuration, shipping/receiving user devices and gear from remote staff, and providing second level support for issues not solvable by the Service Desk team (or that require physical support). A can-do spirit, and collaborative approach to troubleshooting and team or user engagement is expected.

Skills and Experience:

• Minimum of 1 years of help desk or desktop/deskside support or a combination of
• Provide Level 2 desktop support through remote solutions
• Intermediate troubleshooting and repair of Windows 10 Pro/Enterprise, and Windows 10 IoT
• Intermediate troubleshooting and repair of MacOS devices
• Intermediate understanding and troubleshooting of hardware: including Windows and Mac desktops and laptops, mobile devices, printers and scanners, VoIP and standard phones, monitors, and audio/visual and conferencing devices.
• Proficient knowledge of software such as MS Office Suite 2013 – O365, Microsoft Teams, OneDrive, SharePoint.
• Basic understanding of Citrix, VMWare, VDI solutions and concepts
• Familiarity with Azure services, cloud services/technologies, and general networking is beneficial
• Intermediate experience with RDP, Teamviewer, and other remote device management solutions
• Ability to do installs, replacements, or removals for the hardware and software classes mentioned.
• Interact with end-users at all levels of the organization
• Able to adapt to rapidly changing work situations and grasp/apply new ideas quickly
• Demonstrated ability to work independently
• Basic understanding of Active Directory and SCCM concepts and management

Key Responsibilities:

• Accurately record, update, and document all work using Servicenow – experience with other enterprise-scale ITSM platforms is acceptable
• Assist team in developing and maintaining support or user documentation as necessary
• Maintain asset inventory records for tracked user or datacenter/closet hardware
• Configure, install, manage, and troubleshoot standard hardware and software
• Be forward thinking, looking for ways to increase productivity, efficiency, and process

Beneficial Certifications (none required):

• HDI Desktop Support Technician Certification (or equivalent)
• HDI Technical Support Professional Certification (or equivalent)
• ITIL Foundations Certification
• A+, Network+, Security+ Certification(s)
• Microsoft MCP, MCSE, MOS, Modern Desktop, or other Microsoft certifications
• Apple Certified Technician or Jamf 100-300

We are looking for a candidate who can pick up daily operational support work so that existing team can focus more attention on critical projects that need to be accomplished this fall.

While onboarding/training will be needed to some extent, team and leaders will not be able to devote focused attention to a lengthy onboarding process. This is why we are looking for someone with sufficient experience and confidence that they can engage quickly, ask questions, shadow others well, and be productive quickly.

Skills:

mac os x, Windows 10, Sccm, Active directory, Office 365

Top Skills Details:

mac os x,Windows 10,Sccm,Active directory,Office 365

Additional Skills & Qualifications:

Great communication and customer service skills.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.