Job description

IT Technician - Technology Services Associate

As Mount Sinai grows, so does our legacy of caring!

Located in the heart of Miami Beach, overlooking the breathtaking intracoastal waterway, Mount Sinai Medical Center is dedicated to providing exceptional health care to our diverse community enhanced through innovation, technology, teaching, and research.

Mount Sinai is South Florida's largest private independent not-for-profit hospital with 672 beds, and a tight-knit community of more than 4,000 employees and 500 volunteers

We provide world-class care:

• The only hospital in Miami-Dade to be named one of the nation's 100 Top Hospitals by IBM Watson Health
• A pioneer in innovative medical research in areas such as cardiology, cancer, memory disorders and pulmonary diseases
• The BEST cardiac surgery survival rate in Florida
• A new seven-story Surgical Tower with 154 all-private rooms and patient centered technology promotes an exceptional patient experience

Position Responsibilities:

• Maintains proper up keeping of assigned tools such as beepers, cellular, computers, laptops etc
• Provides hardware and software support as needed. Performs basic diagnostic testing.
• Identifies root causes of issues determines course of action resolves issues and/or escalates for final resolution in a timely manner.
• Enters all calls into the Heat system as specified in policies and procedure.
• Maintains updates and improves Network Technician notebook as needed.
• Follows up inventory procedures according to policies and procedures.
• Delivers on commitments to user community within timeframes established by policy and procedures guidelines.
• Provides hardware and software support as needed. Performs basic diagnostic testing.
• Maintains records on repair installation and removal of equipment. Provides appropriate logging and tracking of hardware malfunctions.
• Offer timely technical support and teach users how to utilize computers correctly.

Qualifications:

• 1 year experience as Help Desk Support on Microsoft products Novell Active Directory DNS preferred
• A+ and/or N+ certification or equivalent experience
• AA or AS degree or equivalent experience

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for selected positions and more!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Miami Beach, FL 33140: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Required)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

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Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• No weekends

Ability to commute/relocate:

• Miami Beach, FL 33140: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

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