Job description

Job description

Moments Hospice looking for an outstanding Director of Central Operations to join our team. Our promise to our patients is "We personalize our care and treat you like family". We are dedicated to making our patients' final days, weeks and months as comfortable as possible.

The promise to treat everyone like family also flows through the daily work environment, where all employees are part of the Moments family. We offer a workplace that employees are proud to be a part of.
We are looking for exceptional people to join our exceptional team. People who want to make a difference in the community and in the lives of others. The end of life can be accompanied by feelings of loss and isolation, and the Moments Hospice team is dedicated to ensuring that the transition is filled with dignity, comfort and peace. We are dedicated to doing this not only for our patients, but for their families and loves one as well.

What you will do:

• Supervise and oversee daily operations of centralized schedulers, telephone operators, and centralized intake. As well as assisting with the supervision of the centralized medical records department.
• Recruitment, hiring, and supervision of staff in addition to developing and attaining performance goals and objectives. Evaluates performance and recommends merit increases, promotions, and disciplinary actions.
• Providing assistance and coverage as required.
• Assists with management of the scheduling queues.
• Other duties as requested and assigned

Qualifications

• Bachelors degree or Equivalent is Required
• Previous Leadership Experience Preferred
• Previous call center experience desired
• Use of Homecare home base (HCHB) EMR is desired
• Three or more years of related experience managing an operations team in a 24/7 environment.
• Minimum of 3 years of healthcare management experience

Additional Attributes:

• Ability to Multi-task
• Can Successfully Prioritize Tasks
• Strong Organizational Skills
• Ability to work Independently and Collaboratively
• Self-Starter
• Versatility
• Strong Customer Service Skills
• Detail-Oriented

Benefits:

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

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