PURPOSE AND SCOPE:

Responsible for supporting the strategic vision and growth for the Kidney Care Advocate Program in a specified division. Provides the necessary direction and guidance to ensure effective and successful program implementation through the supervision of Kidney Care Managers and Advocates. Collaborates with management to establish short- and long-term goals for the program ensuring these are aligned with the goals and objectives of Fresenius Kidney Care.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Directs and oversees activities related to Kidney Care Advocate (KCA) programs in a specified division; including collaborating with GMs, GVPOs, RVPs, and Directors of Market Development, as well as, supporting long and short-term goals and objectives and developing strategies to achieve these that the group level.
• Oversees various levels of Kidney Care staff in a division and achieving overall growth targets set forth by the divisions.
• Oversees the KCA’s education of Chronic Kidney Disease (CKD) patients. Works to develop strategies and action plans to grow KCA focusing on potential Pre-ESRD programs and initiatives.
• Evaluates the referral process on an ongoing basis making improvements and adjustments as needed and reports out monthly/quarterly to the RVPs/GVPOs and GM’s as well as VP of KCA.
• Collaborates with select hospital partners in the field as needed.
• Implements marketing and communication initiatives for KCA’s within the division.
• Measures, tracks and reports on KCA growth on a monthly basis and reports out regionally and by group on growth goals.
• Regularly reviews progress and opportunities for KCA services with the appropriate management and personnel.
• Provides education and orientation of new KCA leaders on monthly basis providing program launch packages of material customized to level of the leader.
• Designs and delivers training programs to Kidney Care Advocates.
• Has significant project and process responsibility, including identifying and leading implementation of required tools and materials for training, instructional design, and training development.
• Develops user manuals, online documentation and other knowledge on services and products as needed.
• Leads design of web-based courses, documentation and on-demand recorded sessions for internal training.
• Analyzes course evaluations to define the development needs of the end users and improve training plans.
• Creates a positive and memorable training experience for end users.
• Helps the organization improve overall performance/effectiveness/communication management by developing staff learning opportunities.
• Participates as necessary in group/divisional strategic business reviews as requested.
• Performs other related duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Divisional and regional travel up 30-40% which includes regional/divisional and some national travel.

SUPERVISION:

• Responsible for the direct supervision of various levels of Kidney Care Advocate staff.

EDUCATION AND REQUIRED CREDENTIALS:

• Bachelor’s Degree; Advanced Degree preferred or an equivalent combination of education and experience

EXPERIENCE AND SKILLS:

• 6-8 years’ related experience.
• 2-4 years’ experience as a Manager.
• Experienced in healthcare education and physician practices.
• Prior experience driving referrals with physicians
• Prefer 2-5 years dialysis experience with at least 2 years in a leadership, education, or supervisory/management role.
• Excellent communication skills – both verbal and written and demonstrated good presentation skills.
• Strong analytical skills
• Good organizational skills with ability to prioritize appropriately.
• Good computer skills – including Microsoft applications (Word, Excel, PowerPoint.) and understanding of Salesforce CRM.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.