Job description
What we look for
Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of customer service and help maintain our position as a leader in the global marketplace.
Our exceptional and motivated employees are our greatest strength. Our employees provide the highest level of customer service and help maintain our position as a leader in the global marketplace.
Markel Style
The Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.
If you think you have these core attributes we want to hear from you.
Job Summary:
The Director of Client Services will maintain and develop assigned client relationships to assure compliant, operational transparency between the client and the SNC enterprise. This person will also review, on a regular basis, the potential for new business opportunities with assigned clients as well as refer identified opportunities to the Senior Vice President for approval prior to submitting to the enterprise review and approval process.
Essential Functions:
- Regularly visit (on average 2 times a year) assigned clients to review status and direction of the authorized, active program(s) and promote additional business opportunity.
- Develop maintain and distribute documentation for each client visit.
- Monitor and update premium projections for all clients.
- Perform diligence and implementation process for all new clients, including producing appropriate documentation for review and approval by the client.
- Review all audits for assigned clients prior to distribution to our Clients, Brokers and Reinsurers.
- Maintain familiarity with all non-assigned clients by review of documents and attendance at key meetings.
- Monitor audit process and provide support to assure that the distribution of reports meets agreed upon regulatory guidelines. Review and take appropriate action, to assure assigned clients have corrected outstanding audit findings.
- Notify Program Services management, client management and reinsurer management when a critical audit finding is identified and/or resolved
- For assigned clients facilitate the development and implementation of a plan of resolution for critical audit findings and communicate to appropriate parties.
- Coordinate and provide oversight to vendors as assigned by supervisor, such vendors include; underwriting auditors, claim auditors, TPA’s.
- Participate as required in the evaluation and selection of outside vendors.
- Assure assigned clients maintain their premium trust accounts in accordance with the premium trust agreements and contracts.
- Support system initiatives as required.
- Develop, maintain and implement a business relationship plan for all assigned clients.
- Provide required resource and problem resolution assistance to all Program Services functions to resolve outstanding chronic/acute client issues.
- Solicit and/or triage business expansion opportunities with current assigned clients.
- Utilize current technology to develop and deliver presentations as required.
- Duties as assigned by supervisor.
Additional Responsibilities:
- Perform examinations on programs as needed
- Review and approve audit related expenses and forward to the Vice President Client Services for review and approval.
- Monitor the content and issuance of assigned client audits, including the action items outlined on the audit cover letter.
Knowledge/Skills/Abilities:
- Strong communications skills (i.e. written, oral and negotiation).
- Strong analytical and problem solving skills.
- Strong desktop skills (i.e. Word, Excel, PowerPoint, etc.
Education/Experience:
- Bachelor's degree required, Masters preferred
- Progressively more responsible insurance management experience.
- 10+ years of property and casualty industry experience in one or more disciplines (i.e. audit, accounting, claims, marketing, IT, etc.)
Who we are:
Markel Corporation (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better
We enjoy the everyday | We think further
What’s in it for you:
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
- We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
- All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
- We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
This role is based on a hybrid schedule of 3 days in the office and 2 days remote for candidates who are within 1 hour of a Markel office. Scheduling discussions are based on business and individual needs which are approved by this manager for this role.
The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
- All legitimate job postings with Markel will be posted on
Markel Careers & Insurance Jobs | Markel Corporation. No other URL should be trusted for job listings.
- All legitimate communications with Markel recruiters will come from Markel.com email addresses.
We would also ask that you please report any job employment scams related to Markel to
rarecruiting@markel.com
.
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the
rarecruiting@markel.com
.
“Why work for us?”
Diversity and inclusion
Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people’s differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world.
Markel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people’s differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world.
Community involvement
Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising.
Markel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising.
Commitment to open doors
Markel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Style—some of our best ideas start from a conversation between a manager and an employee.
Entrepreneurial spirit
As the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.
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