New Earth is a dynamic youth-serving organization located in Culver City, CA. Since 2004, we have worked with at-promise youth throughout Los Angeles County – specializing in providing individualized care to those with a history of justice system or foster care involvement ages 12-25. New Earth offers programs and services that result in individual transformation and a reduction in barriers and risk factors.

We are searching for a Director of Clinical Services to organize and oversee people and programs of our dynamic trauma-informed clinical case management department. You will be responsible for supervising and directing all aspects of the department from employees, budgets, and partner relationships to technology and operations. In this key role, you must possess excellent management and mentoring skills. You must be an outstanding communicator, able to resolve conflicts and issues effortlessly and seamlessly. If you also have a deep respect for policies and ethics and can inspire that in others, you are ideal for the role. The goal is to ensure the smooth and effective operations of the clinical case management team ensuring maximum performance.

Duties & Responsibilities

• Oversees Clinical Services Department and all clinicians, case managers and therapists

• Devises strategies and plans for the clinical team according to company standards for excellent service rooted in trauma-informed, culturally sensitive care

• Assumes responsibility of budgeting and resourcing for the Clinical Services Department

• Plans and oversees all youth support and administrative operations of the department

• Recruits, trains and manages employees to ensure department is staffed with qualified personnel

• Assigns cases and create schedules for all employees

• Provides weekly individual and group supervision to clinical staff and MSW interns

• Provides training and clinical supervision to staff who provide supervision

• Recruits clinical interns, conduct outreach and maintain working relationships with interns

• Responsible for Internship Program

• Ensures case managers are identifying clients in need of services and maintain an awareness of client’s overall trauma and work collaboratively with clinical teams to establish desired treatment plans

• Ensures clinicians complete comprehensive intakes and needs assessments with assigned clients

• Analyzes data from assessments to evaluate New Earth’s clinical program outcomes, areas of improvement, and client progress. Provides consistent outcomes report to partners and the executive team on a bi-weekly basis.

• Responsible for all contractual obligations of the organization when it comes to client outcomes

• Develops and/or maintains the New Earth’s quality assurance plan in keeping with the organization’s directives as well as county, city, state and funder requirements

• Serves as the New Earth’s HIPAA Officer, ensures all activities within the organization are conducted within the guidelines and regulations of Federal HIPAA requirements

• Participates in New Earth’s leadership meetings as well as various task committees as needed

• Presents or attends meetings on behalf of the New Earth with outside stakeholders, business partners, and prospective business partners

• Evaluates existing contract compliance, monitoring and reporting to ensure all goals are being met

• Oversees audits of a minimum of 10% of client’s files monthly and reports to the Executive Director

• Ensures 90% of total agency caseload has current case notes and files

• Assists with responding to grant and/or Request for Proposal (RFP) opportunities

• Conducts 5-10 clinical trainings a year

• Develops, plans and implements strategies to manage program growth and ensure self-funding and sustainability of the program. Regularly reviews and recommends changes in program services to meet client needs with particular emphasis on services for underserved populations, oversight of program evaluation and quality assurance functions for department including assessment of applicable legal and professional requirements and monitoring treatment plans for clients. Ensures contract compliance for department and volunteer personnel within the department. Initiates, implements and monitors compliance with evidence-based practices

• Collaborates and coordinates with interagency partners (e.g., social services, alcohol and other drug services, hospitals, probation, education, health, and mental health, etc.) to provide a coordinated, goal-directed care for client population

• Coordinates and supervises staff providing constructive feedback and consistent formal performance reviews

• Reviews compliance to legal guidelines, internal policies and quality standards, including assisting with updating and creating policies and procedures to stay in compliance with the necessary entities

• Evaluates performance and disciplines employees when necessary

• Provides crisis intervention and clinical services as needed

• Carries out other duties as assigned by the Executive Director

Qualifications

• Experience in clinical supervision and program management

• Solid understanding of budgeting, resourcing, and performance evaluation procedures

• Excellent knowledge of standards (e.g., ISO) and regulations for the clinical field

• Proficient in MS Office and computer systems (e.g., patient management software)

• Program development, evaluation, solid organizational skills, and public speaking

• Excellent communication and people skills

• Exceptional organizational and leadership skills

• Experience in providing services to those with a history of justice system or foster care involvement ages 12- 25 preferred

• Ability to work in and adapt the culture of a multi-cultural, community-based organization

• Commitment to maintain confidentiality

• Understanding of the organization’s mission and culture and the ability to maintain appropriate boundaries with staff and clients in all circumstances

• Demonstrate knowledge and understanding of domestic violence, sexual assault, and trauma Informed Care approaches

• Aptitude in resolving issues and conflicts

• Five (5) years of clinical program management experience

• Experience with Medi-Cal, Victim Witness and other types of client billings

• Computer literacy and proficiency in MS Office and data tracking /outcomes management software required

Education

• MSW required. LCSW or Licensed Psychologist preferred

License & Certification

• LCSW or PsyD preferred

• Current, valid California Driver's License and driving record

• Current proof of personal auto insurance

Skills & Abilities

• Experience with fiscal management

• Principles, practices and techniques of program planning, development and evaluation

• Budget preparation and monitoring, including budgets involving grants, contracted services and state and federal funding

• Adept in Apricot, Social Solutions, SalesForce or any other client outcomes management database

• Principles and techniques of contract negotiation

• Microsoft Suite

Physical Demands

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear

• The employee is frequently required to stand; walk and use hands to finger, handle, or feel

• Occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl

• Occasionally lift and/or move up to 25 pounds

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Competencies

• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Identifies external threats and opportunities; Adapts strategy to changing conditions.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Motivation - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources. Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Quantity - Completes work in timely manner; Strives to increase productivity; Works quickly.

• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Managing People - Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

Employee Verification Statement

New Earth conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Employment contingent upon clear fingerprint and criminal history record.

To be considered, your application must include the following:

• Cover letter

• Resume/CV

• The professional references (personal references are not accepted)

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meet the minimum and desired qualifications for this position.

New Earth does not pay for travel expenses associated with interviews unless otherwise indicated.