Job description
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Director of Information Technology
Fountain
Health
Remote
Job details
Salary
$140,000-$175,000
Job Type
Full-time
Qualifications
- Bachelor’s degree required
- 5-10 years of health insurance technology experience
- Functional knowledge of health insurance, claims, membership, brokers, billing, providers, benefits, managed care, financial and reporting systems
Full Job Description
About Fountain Health
We are Health Insurance, reimagined.
For years, we have trusted health insurance to cover us in cases of illness or accidental injury. When it comes to traditional care . . . FOUNTAIN HEALTH HAS YOU COVERED. We differ from traditional insurance because our primary focus is on proactive care and keeping our members healthy.
Preventative healthcare saves lives by catching illness early, while it is still highly treatable, or by eliminating it entirely. Preventative healthcare also saves money. Early detection costs a fraction of finding illnesses like cancer, heart disease and diabetes in their more advanced stages. The convergence of sensors, networks, and AI is upending medical diagnostics and providing doctors with tools that were previously unavailable, allowing us to provide coverage for ground-breaking, preventative medical technology faster than anyone else.
At Fountain Health, we are committed to helping employers take care of their staff. Together, we are transforming lives by transforming insurance.
Driven By Innovation
Driven By Innovation
Traditional insurance takes five to seven years to approve a new treatment. At Fountain Health, we continually evaluate the latest health breakthroughs as they come to market – eliminating long waits for approval. Our plans continually evolve based on the latest research and technologies. All health innovations are vetted by a world-class advisory board, ensuring Fountain Health members are covered for the most cutting-edge proactive care
What will you do?
Under direction of the CIO, the
Director of Information Technology is accountable for supporting a variety of technical and business solutions related to Fountain Health's products and services for internal and external clients. This role will act as a Subject Matter Expert (SME) on multiple aspects of Fountain Health's Insurance systems, providing leadership and support on issues impacting ongoing operations and production associated with Fountain Health's ability to meet and/or exceed our service level commitments to our customers.
Responsibilities include evaluating critical business issues and associated system design in order to validate the business case and verify the impact, risk, and necessary actions required to assure that both business and technical solutions meet our internal and external customer needs.
The Director of Information Technology will be accountable for service level performance within specific system areas and be accountable for the timely resolution of system issues. He/she will mentor both internal Fountain Health representatives and clients on techniques and tools associated with problem triage and resolution.
The successful candidate must gain knowledge of all Fountain Health Insurance offerings and related technologies. This individual will take the lead in communicating at all levels of upper management regarding the projects and initiatives in their portfolio.
Primary Responsibilities
- A strong background in health insurance technology is critical. Key responsibilities:
- Serves as a liaison between Fountain Health Insurance Company and IT Operations
- Serves as an SME on multiple aspects of Fountain Health's Insurance systems.
- Provides technical and business support to internal and external customers for complex issues related to Fountain Health product and service offerings.
- Evaluates critical business issues for impact, risk, and necessary corrective actions to appropriately scope production issues.
- Works with Fountain Health’s operations teams to validate appropriate technical solutions and/or identify alternatives to solve customer production problems.
- Manages Fountain Health's SLAs with customers (i.e. system availability) which includes triage, communication, corrective actions, and/or recoveries to minimize impacts to ongoing operations.
- Develops best practices for Fountain Health support processes and procedures including Salesforce-based tools and techniques to optimize performance.
- Reviews and evaluates technical help desk ticket resolutions for completeness and accuracy
- Participates in product releases, projects, and workgroups to ensure successful project turnover from sales to operations
- Reviews Fountain Health's existing CSRs for technical accuracy and makes recommendations for approval.
- Creates and delivers new CSRs associated with production support break/fix activity to correct problems.
- Establishes and reviews unit test plans and schedules for break/fix CSRs to ensure solutions are properly tested.
- Works with Infrastructure and Cloud Architects to determine problem scope and conduct and verify sizing estimates for production support design solutions.
- Collaborates with clients and technical team members to test and verify current system performance.
- Analyzes root causes and documents recommended improvements to Fountain Health's claims processing system.
- Evaluates processes, procedures, and problem management, documents steps, and posts updated and new documents on FH SharePoint.
- Participates in Production roll out activities for FH (e.g., attending training, assisting with knowledge transfer and participation in project reviews)
- Identifies and communicates Plan-specific feedback to Plans, Account Executives, and Product Directors as appropriate
- Identifies and provides cross-training to less experienced members of the support team
- Participates in support desk operations for client issues at tier 2 level
Must-Have’s:
- Bachelor’s degree required
- 5-10 years of health insurance technology experience
- Functional knowledge of health insurance, claims, membership, brokers, billing, providers, benefits, managed care, financial and reporting systems
- Strong leadership and facilitation skills, the ability to communicate at all levels of the organization, and the ability to provide technical mentoring to others
- Experience reading and interpreting business requirements and impact analysis
- Experience writing and performing unit test plans
- Experience coordinating testing with multiple customers
- Experience working in a customer service environment
- High-level understanding of telecommunication functions and diverse computer platform knowledge (i.e. Cloud)
- Proven expertise using project management methodologies
- Proven proficiency in use of MS Office applications
Nice to Have’s:
- “Intrapreneurial” – Seeking to drive creative solutions across functions that improve the customer experience
- Self-motivated with strong attention to detail
- Strategic and capable of gaining buy-in from team members and leaders across the organization around ideas, improvements, and initiatives
- Excellent oral and written communication skills
- Relationship-oriented with excellent intrapersonal skills
- Conflict management skills
- Problem solver with the ability to present alternative approaches and perspective
- Customer oriented
- Ability to successfully manage multiple tasks in the demanding environment of an early-stage company
- Proactive and action-oriented
- Leads and develops others
- Display willingness to make decisions; exhibit sound and accurate judgment; and make timely decisions with the totality of the organization in mind
- Adaptable
- Accountable and results-oriented
Inclusion and Equal Opportunity Employment
Fountain Health provides equal employment opportunities to all employees and applicants in all company facilities without regard to race (including hair texture and hairstyles), color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, (or related medical conditions, including, but not limited to lactation), physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.
We look forward to receiving your application!
Job Type: Full-time
Pay: $140,000-175,000 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
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