POSITION SUMMARY:

The Director of Operations is responsible for working with the Chief Operating Officer and in partnership with the Executive Directors to support the overall operations of the communities assigned and their associated P&L. This is an outstanding opportunity for individuals who are team oriented, dedicated, and enthusiastic about working with seniors. In this rewarding role, the Director of Operations will support the overall management and leadership of the communities and ensure that the services offered meet or exceed Balfour’s high standards for quality resident care.

Why work for Balfour?

ESSENTIAL JOB RESPONSIBILITIES:

• Support the day-to-day functions of the communities, including but not limited to, the development and implementation of department policies and procedures, promoting teamwork among departments, working closely with the sales and leasing team to ensure full occupancy
• Provide leadership, education, accountability and mentorship to Executive Directors within communities and implement strategies to achieve goals as established in the annual operating plan
• Work closely with the sales leasing team to assist in development and implementation of marketing initiatives and sales objectives to ensure full occupancy. Coach sales team to respond quickly as market conditions change
• Consult with Executive Directors and department managers to facilitate change and improve service for residents and their visitors
• Partner with Executive Directors to ensure the needs of all residents are met taking into account their physical, emotional, dining and social needs
• Oversight of compliance with safety and infection control programs
• Oversight of licensure compliance of each community with all federal, state and local regulations. Ensure compliance with state report requirements
• Ensure appropriate actions are taken swiftly in response to expectations and feedback from residents and families
• Monitor effective implementation of quality improvement plans within all departments
• Partner with Executive Director to foster a strong, cohesive team environment that builds morale among staff and creates high staff retentions
• Develop vendor partnerships and standardization across the company to create efficiency and ensure high quality of care for our residents
• Personify and enforce the Balfour values and customer service principles at all times
• Oversee physical property maintenance, ensuring the community is a safe, secure, and well-maintained environment for all residents, guests, visitors and associates
• Audit compliance with OSHA requirements, established safety policies, practices and plans. Work closely with managers to ensure all associates are complying with state mandated training
• Clearly communicate and embody the image and brand of Balfour
• Identify and evaluate opportunities for growth/acquisition consistent with strategic goals
• Develop and oversee business plan implementation for new initiatives
• Provide direction for successful operations to include, but not be limited to: census/revenue management, expense management and sales and marketing management
• Other duties as assigned by the Chief Operating Officer

QUALIFICATIONS, KNOWLEDGE, & SKILLS REQUIRED:

• Bachelor’s degree in healthcare, business or related field; or equivalent experience required
• Current State/Federal/Local required certification or license to manage a community a plus
• Previous experience in senior living, healthcare or hospitality industry
• Prior and successful experience managing a P&L required
• Minimum 5 years’ experience in managing individuals or teams
• Strong management or leadership background in managing sales teams
• Demonstrated ability to think strategically and work proactively in the creation and management of operational solutions resulting in organizational success
• Outstanding business acumen with excellent analytical skills in addition to financial, operational, and strategic marketing capabilities, including the ability to recognize and act upon opportunities for revenue enhancement and cost containment
• Excellent oral, written and interpersonal communications skills, with the ability to bring individuals together and function as a positive and effective mentor

About Balfour Senior Living: Founded in 1997, Balfour Senior Living has received national and international recognition for the quality of its exterior architecture and its elegant interior design marked by the use of a vibrant color palette and a diverse collection of fine art. With round-the-clock nursing coverage and an extensive activity program, Balfour’s quality of care and life enrichment programming makes the company a leader in the growing world of senior housing. Since the first community opened in Louisville, Colorado in 1999, Balfour has grown to include nine communities in the Denver Metro area and one in Ann Arbor, Michigan. From its inception, Balfour Senior Living has sought to be the most admired senior living company in the United States.

Balfour Senior Living is an Equal Opportunity Employer (EOE)

Actual monetary compensation will be presented at the time a job offer is made and may not be within the posted range due to skill level, experience, industry specific knowledge, education/certifications and/or geographic location.

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