director | specialized residential services

The Director of Specialized Residential Services develop, implement, and oversee the appropriate delivery of services to clients utilizing Youth Engagement Team services, and those residing at Youth Haven, New Roads and extended foster care for Unaccompanied Immigrant and Refugee Youth. They ensure contract, licensing, and accreditation requirements are met in accordance with State law and are fiscally sound.

The Director of Specialized Residential Services serves as the agency’s liaison for the designated contracted services.

FLSA Status: Exempt salary

Reports To: Chief Program Officer

essential duties

Management Tasks

1. Manage Serve on the Senior Leadership Team and Lead Team and uphold the standards, policies, and strategic priorities of the agency.

2. Maintain positive working relationships with funding, referring and partner agencies.

3. Develop and monitor annual division work plans that meet the budget goals and strategic initiatives of the agency.

4. Ensure work plans are implemented in a cross-collaborative multi-department manner, meet the health, safety, and fiscal standards of the agency, and create opportunities for innovation.

5. Prepare, develop, and manage budgets of the various services.

6. Maintain and nurture positive working relationships with funders, referring and partner agencies.

7. Ensure ongoing and accurate data collection and reporting on services in compliance with funding and/or referring agencies requirements and agency standards.

8. Alert Supervisor of any areas in which the services are out of compliance with contract requirements and work quickly to successfully resolve the issues.

9. Ensure the physical property of the agency remains in serviceable and attractive condition.

10. Proactively consult with School District Administrations (where applicable) and delegate liaison responsibilities to Managers as appropriate.

11. Ensure the agency in represented with a strong voice on Regional and State level service provider networks.

12. Ensure timely completion of forms and reports as required by the agency.

13. Coordinate with collaborative agencies, clinical consultants, and trainers.

Design and Delivery Tasks

1. Develop written guidelines, including comprehensive program goals and objectives, program methodology and evaluation criteria.

2. Minimize vacancies by timely placement of appropriately screened youth.

3. Direct the formulation of intake policies and procedures

4. Oversee the resident service planning process, including assessment, goals, and objectives, planned interventions, monitoring of progress and after-care plans.

5. Ensure appropriate community resources are utilized to support the needs and service plan of each resident.

6. Attend agency or professional group seminars and conferences to increase professional knowledge.

7. Ensure clinical work is appropriately supervised and documented to Council on Accreditation (COA) standards.

Personnel Tasks

1. Oversee hiring, orientation, training, and supervision of all employees

2. Ensure annual performance evaluations are completed in a timely manner.

3. Ensure weekly and as needed supervision with Managers, Coordinator, and other related division employees.

4. Monitor employee performance and accomplishments of agency goals and objectives.

5. Ensure all disciplinary action directed toward employees conform with agency policies and procedures.

6. Collaborate with Human Resources for any employee disciplinary action needed.

7. Collaborate with the Director of Learning and Development to create orientation and learning opportunities for employees, including an annual learning calendar.

8. In collaboration with the Manager of Volunteers and In-Kind, participate in the selection, utilization and supervision of student interns and volunteers who perform service-related activities.

9. Ensure employees understand their job descriptions and are familiar with overall agency policies and procedures.

We offer:

• 
  15 vacation days per year with annual accrual interests, paid sick leave, 11 paid holidays, 2 personal days and 2 social justice leave days per year (pro-rated for part-time employees)
• Medical, dental and vision coverage; 24/7 access to telehealth
• 403(b) retirement plan and matching
• Long-term disability insurance and life insurance
• Professional development opportunities are available 24/7 on our online learning platform
• All employees and their immediate family members can receive free counseling and mental health support through our Employee Assistance Program

We require:

• Minimum of a Bachelor’s degree in a behavioral sciences, human services or social service fields
• 3 years of progressive employment experience in the aforementioned fields is preferred.
• Child welfare, DCS/ORR, and/or case management experience is strongly preferred.
• Bilingual in Spanish with direct knowledge and experience of Spanish culture.
• WA Driver’s license with a safe driving record
• Proof of COVID vaccination
• Must satisfactorily pass criminal background check.
• Must satisfactorily pass tuberculosis (TB) test.
• Must have a valid Washington State driver's license.
• Must have a safe driving record as defined by Friends of Youth.
• Must successfully complete the following health certification requirements within 30 days of employment: CPR, First Aid and Bloodborne Pathogens training.

Friends of Youth is committed to equity and creating a diverse and inclusive work environment as an equal opportunity employer. We welcome, honor, and celebrate our clients, colleagues, and communities’ diverse identities and cultures. For more information, email hr@friendsofyouth.org.