Director Workplace Operations
Full Time
New York, NY 10121
Posted
Job description
Who are we hiring?
The Director Workplace Operations will lead the workplace operations and service desk teams supporting employees with end-user technology needs. This technology leader is well versed in standards, incident response, technologies, and operational management of modern workplace technologies. This leader will ensure that proactive customer-focused support is the top priority of workplace operations while leading the operating model with compliance and security at the forefront of all actions and results.
What will you do?
What do you need to succeed?
Why is MSG for me?
We invite you to create an exceptional career at MSG
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds
At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations. #LI-AB1
The Director Workplace Operations will lead the workplace operations and service desk teams supporting employees with end-user technology needs. This technology leader is well versed in standards, incident response, technologies, and operational management of modern workplace technologies. This leader will ensure that proactive customer-focused support is the top priority of workplace operations while leading the operating model with compliance and security at the forefront of all actions and results.
What will you do?
- Lead and manage daily operations of the workplace technology and service desk teams.
- Establish and uphold standards of excellence for the end user experience.
- Develop and implement hardware standards in support of a modern workplace.
- Develop and manage inventory/asset strategies to ensure timely procurement and deployment of end user technology needs.
- Leads the process for onboarding/offboarding of end user technologies.
- Owns the technical relationship with assigned vendors and partners that is expected to drive a mentality of continuous improvement across all end user platforms.
- Utilizes metrics of daily, weekly, and monthly reporting of end user incident/request KPIs, MTTR, SLA, and more to inform and continuously improve the end-user experience while maintaining compliance and security standards.
- Partners proactively with technology teams and business partners to understand future technology needs.
- Presents thoughtful solutions to business technology needs that align with budgets.
What do you need to succeed?
- 10+ years of technology management experience, leading a team and interfacing with employees throughout an organization at all levels
- 8+ years managing Service Desk and/or End User computing teams
- 7+ years’ experience working with Microsoft Azure and Office365 tools and platforms
- 5+ years working with ServiceNow or equivalent
- Bachelor’s degree in applicable field or equivalent experience
- Experience managing direct and indirect resources supporting Level 1 through Level 3 incident and response tasks.
- Experience leading a team of engineers
- Thorough understanding of how to implement and enforce SLAs and other metrics.
- Ability to prioritize, collaborate, and delegate work that includes long-term, short-term, and immediate deliverables
- Strong communication and interpersonal skills that work well in problem-solving and troubleshooting situations
Why is MSG for me?
Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In addition, the Company features the original production, the
Christmas Spectacular Starring
the Radio City Rockettes, and delivers a wide range of live sports content and other programming through two regional sports and entertainment networks, MSG Network and MSG Sportsnet. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including: Tao, Hakkasan, Omnia, Marquee, Lavo, Beauty & Essex, and Cathédrale. More information is available at www.msgentertainment.com.
We invite you to create an exceptional career at MSG
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds
At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations. #LI-AB1
abouteureka.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, abouteureka.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, abouteureka.com is the ideal place to find your next job.