Are you interested in becoming a DISPATCH LEAD? Now is your chance! Get PAID to do what you love!

First Transit is looking for Dispatch Leaders in Denver, Colorado. Our Dispatcher Team Leaders are an integral part of daily operations. Our Team Leaders assure that our dispatchers fill all routes and that they provide our bus operators with timely instructions and responses. We are looking for capable leaders who are dedicated to safety, quality, leadership, and consistency. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

That is exactly why our employees say this is the “love-what-you-do” line of work!

Our Dispatch Leaders Will Enjoy:

• $20.40-20.90/ HR
• Team-oriented Environment
• A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.

Responsibilities

• Oversee road service by assigned carriers by tracking trip performance measures, i.e. route start time, on-time performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations, and missed trips
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service and on time performance
• Supervise staff on weekends and evenings
• Manage Department reports and other communication tools
• Provide support assistance to the Dispatch Supervisor including training of employees
• Make recommendations on improving the Dispatch Department
• Manage escalated calls

Qualifications

• High school diploma or GED equivalent required; technical degree preferred
• Customer service orientation
• Excellent verbal and interpersonal skills
• Problem solving and analytical abilities
• Supervisor experience strongly desired

First for a Reason

Benefits

We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we’re stronger together, we aspire to have a culture where all people are First. We’re committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you’ll have a positive impact on others.

Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Transit keeps people moving and communities prospering- That’s why we need amazing people like YOU to APPLY NOW!

First Transit has been purchased by Transdev and will be the employer for this job posting. We are the leading integrator and operator of multiple modes of transportation. With a combined presence in 43 US states, plus DC and Puerto Rico, we have lots of opportunities for growth! You can find additional job opportunities and locations directly at www.transdevNA.jobs.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.