Job Description:

Oversees the part-time dispatch staff at the assigned campus and reports directly to the Campus Manager.

***Please note: This is a non-certified dispatch position, FAA Dispatcher certification is not required***

Job Duties:

Customer Service:

• Facilitate a smooth, efficient, and customer service oriented flow through the dispatch office
• Be fluent in company policies and procedures to provide answers and counseling to employees and students with questions. Support part-time dispatch staff in enforcing policies and procedures
• Oversee part-time dispatch staff to ensure that the dispatch office and pilot lounge are fully stocked with necessary office supplies and materials
• Confirm that all equipment in dispatch office and pilot lounge is in proper working order and appearance

Safety:

• Monitor active Operations Board and flight tracking resources for route/destination discrepancies and overdue aircraft
• Contribute and encourage safety culture among part-time dispatchers, pilots and students
• Attend safety meetings as assigned, and respond to dispatch safety reports in the HAA Safety Management System

Maintenance Coordination:

• Daily communication with Maintenance Department to determine plans for upcoming scheduled maintenance on aircraft
• Monitor scheduled maintenance graphs throughout the day
• Ensure accurate data entry of aircraft meter times into associated maintenance software
• Assist in facilitating aircraft swaps between HAA campuses for scheduled maintenance optimization
• Determine amount of aircraft available for the next day to the Scheduling Team

Scheduling

• Facilitate employees and students in all matters associated with scheduling aircraft, instructors, and shared facility space for the current day
• Proactively monitor current day's flight schedule
• Assist in facilitating pilot scheduling for maintenance check flights and aircraft re-positioning between HAA campuses

Staffing:

• Assist Campus Manager in evaluating part-time dispatch staff needs
• Facilitate interviews and hiring of part-time dispatch staff
• Responsible for initial training for new part-time dispatch staff
• Create shift schedule for part-time dispatch staff
• Monitor/mentor/document part-time dispatcher performance and communicate documentation to Campus Manager and Human Resources
• Facilitate monthly dispatch meetings
• Be a strong and positive role model for all part-time dispatchers

Misc.:

• Manage GPS data cards and updates for IFR aircraft every 28 days
• Assist employees and students to ensure proper invoicing procedures are followed
• Ensure part-time dispatchers are following proper procedures for cash proofing, credit batching, invoicing and aircraft binder auditing
• Maintain daily checklists for part-time dispatchers
• Maintain all dispatch information binders and manuals

Qualifications/Licenses:

• High school diploma or GED
• Private Pilot Certificate is preferred

Required Skills/Experience:

• Experience with international customers is preferred
• Previous aviation experience is preferred

Benefits Offered:

• Affordable health care benefits
• Company 401(k) with match
• PTO (20 days in first 2 years, 25 days after 2 years, 30 days after 5 years)
• Company-paid life insurance and AD&D
• 2-week Sabbatical after 5 years
• Discounted flight training
• Employee recognition program