Job description

J&M A/C & Refrigeration, LLC has an immediate opening for:

Dispatcher/Office Assistant

J&M is a locally owned and operated business located near Benton, KY. We specialize in both Residential and Commercial Heating and Cooling as well as Commercial Refrigeration and Restaurant Equipment Repair. We are looking for the right individual to help us coordinate daily operations. This position can be full-time (5 days/week, M-F) or part-time (3-4 days/week, M/W/F). Business hours are 7:30am-4:00pm M-F.

Requirements:

High school diploma required; some college preferred. Applicant should have at least 2 years’ experience in an office environment. Applicant should be proficient in Microsoft Office Systems, specifically Excel and Word and be familiar with QuickBooks Financial software. Typing and data entry skills are required. Excellent communication skills and a friendly demeanor are necessary to interact with customers, technicians, and vendors on a daily basis. Applicant must possess a strong attention to detail and be able to maintain accurate records. This is a fast-paced working environment during the summer season. A background check will be required for this position.

Responsibilities:

• Answer phone, assist customers with service requests, and input work orders
• Dispatch work orders to technicians
• Process and record customer payments
• Accounts Receivable/Collections
• File warranty claims and process returns in a timely manner
• Other duties as assigned

Compensation:

J&M offers a competitive compensation plan. The pay rate for this position is $14.00/hour-$17.00/hour dependent upon experience. Benefits for Full-Time employment include the following:

• Health Insurance after 90 day probationary period
• 401(k) matching plan (after one year of service)
• Paid holidays
• Paid Vacation/Sick/Personal time
• Yearly performance bonus

Job Types: Full-time, Part-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Application Question(s):

• Are you interested in a full-time or part-time position?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Office: 2 years (Preferred)

Work Location: In person

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