Job description

About CANA

CANA Retail is a rapidly growing multi-location cannabis lifestyle brand headquartered in Massachusetts. We are passionate about serving our customers and communities with enthusiasm and purpose to evolve and elevate our relationship with cannabis.

Our mission is to be America’s leading cannabis brand at winning and serving customers by delivering the largest selection and value of curated, high-quality cannabis products in a welcoming and modern environment. At CANA, we believe in the life changing power of the cannabis plant and we’re here to lead the way.

The Position

The Shift Supervisor assists with the day-to-day operations of the dispensary (retail store) and provides support for the store management team. This position is responsible for maintaining high quality customer service while ensuring compliance to all applicable regulations and company standards. The Shift Supervisor will set the standard for performance and keeping associates motivated. The role requires excellent leadership qualities and an understanding of dispensary inventory and products.

Key Responsibilities

Daily Store Operations

• Lead and support the Sales Associate team to deliver legendary service
• Maintain store compliance with all local, state and federal regulations
• Oversee security measures and safety compliance
• Assist in verifying order deliveries for accuracy
• Managing cash handling procedures and record keeping while ensuring accuracy of all transactions, deposits, and records
• Assist with required paperwork and state tracking system recording
• Complete and appropriately delegate tasks assigned during scheduled shift
• Maintain open communication with the management team and other coworkers
• Work with the management team to onboard and train new Sales Associates.
• Responsible for monitoring and maintaining inventory levels as well as keeping track of expiring products and promoting sales as needed.
• Maintain a clean and organized store
• Additional duties as assigned by management

Sales and Customer Service

• Inspire retail staff to deliver legendary customer service.
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge.
• Accurate use and maintenance of the Point of Sale (POS) system
• Verification of proper paperwork, documentation, and ID for customers
• Provide customer issue resolution
• Assist customers in making the right product choices by developing and maintaining product knowledge and how different methods of consumption affect our customers

Qualifications

• At least 2 years in a supervisory or management role in a retail setting, specifically with POS business operations required
• Cannabis experience, preferred.
• Must be proactive, have strong work ethic and pay great attention to detail
• Have strong communication and leadership skills
• Open to constructive and developmental feedback
• High level of interpersonal skills in a fast-paced environment
• Able to meet timelines consistently and effectively work under pressure, often working cross functionally
• Inventory control experience preferred
• Ability to use standard office equipment and computer software including word processing, database management, spreadsheet applications, and email.

Additional Requirements

• Must be 21 years or older.
• Must pass all required background checks.
• Must possess a valid driver’s license or state ID.
• Ability to work nights, holidays and weekends.
• Must be and remain compliant with all legal and company regulations for working in the industry.
• Must be able to lift, carry, and balance up to 30 pounds (100 pounds with assistance). This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.

Benefits

After completion of a successful probationary period, full-time employees are eligible for the following benefits:

• Health Insurance
• Paid Time Off
• Product Discounts

Compensation

• Commensurate with experience

Thank you for your interest in joining our team, we can’t wait to meet you.

CANA is an Equal Opportunity Employer that promotes the diverse talent of people from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, disability, sexual orientation, or veteran status. Additionally, CANA complies with all other relevant, federal, state, and local laws regarding employment practices.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Norton, MA 02766: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

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