The Housekeeping Floor Supervisor (primary position) oversees and assists with daily responsibilities of the Housekeeping front line personnel for the hotel. The Housekeeping Shift Manager (secondary position) assists in oversight and administration of all housekeeping and textile operations while providing first class guest service. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Position Requirements

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Education/Experience:

• Must be 18 years of age or older upon employment.
• High school diploma or equivalent required.
• Minimum three (3) years of related housekeeping supervisory/management required.
• Must have proficient computer skills.
• Must have basic mathematical skills necessary for conducting inventories.

Language Skills and Reasoning Ability:

• Must possess excellent communication skills to deal effectively with customers and employees.
• Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Possess proven leadership ability to provide general guidelines to subordinate personnel and direction toward short-term developmental goals.
• Must perform duties while utilizing discretion and respecting the privacy of guests.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

• Adequate manual dexterity to operate cleaning equipment.
• While performing the duties of this job, the employee may be exposed to fumes or airborne particles.
• May work with cleaning chemicals, and must be able to properly dilute, use and insure their safety, as well as others who encounter the chemicals.
• Lifting and moving up to fifty (50) pounds
• Must be able to reach, bend, squat, reach, and climb step ladders to accurately clean and inspect facilities.
• Must be able to stand, walk, and move through all areas of the hotel for long periods of time (95%).
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, resort environment and effectively deal with customers, management, employees, and members of the business community in all situations.