Customer Service:

• Communicate and work with the Area Sales/Ops/Engineering/Optimization/Agent organizations to ensure that there is a clear understanding of the customer's plans, activities, issues, and opportunities
• Focus regular actions and take initiatives to improve and sustain customer relationships
• Establish consistent communication and develop leverage strategies with your account manager to improve profitability
• Focus regular actions on special relationship initiatives that will take the relationship to the next level
• Pursue/Seek/Gain leads on new operators to gain “ground floor” advantage
• Maintain strict confidentiality according to internal policy for area customers

Operations:

• Become proficient in drilling and ReedHycalog product application and the marketing the products & services.
• Monitor tool performance and report trends to your team through regular reporting
• Coordinate the gathering of competitor's performance data (bit records, run reports, downhole tools, etc.)
• Prepare and provide technical application support to sales team through customer visits and presentations in the assigned area
• Support with the local team with the bit repair process
• Provide onsite support for bit runs as needed
• Provide the drill bit dull grading and evaluation and trends

Sales Support:

• Assist the sales force with detailed performance studies for optimization of drilling performance for critical or strategic applications
• Provide direct support for the development and implementation of customer strategy
• Maintain consistent communication with the Engineering Support team and assigned account manager concerning issue resolutions and current status of opportunities
• Be prepared to provide technical applications support to sales account manager through customer visits and presentations at field site
• Assisting for achieving sales metrics and KPI’s for assigned rig count
• Identify new business opportunities, qualifying needs and pursue key decision-makers, buyers on site
• Share “best practice” methods, processes, and ideas across the business’ countries/areas/regions

Reporting:

• Create Application Maps / Study for the applications in your area
• Capture tool performance data from ongoing jobs for data base entry and prepare to present customer run reports and run performance summaries.
• Develop outstanding run reports for internal and external use
• Create dull conditions reports for all required run in the area
• Create incident reports analysis according to the QMS system

Product Development Process:

• Provide basic engineering support on ReedHycalog applications, to ensure the successful utilization and operation of the given tool or product.
• Lead the process of gathering Reedhycalog product information on the assigned area
• Lead the process of gathering competitor intelligence information from customer applications.
• Support field testing of new products and design improvements.
• Maintain direct technical support in the introduction of new products at the field level.
• Make recommendations to enhance existing products to drive reliability with the approval of direct supervisor
• Assist in the PDP process for the assigned area
• Assess performance needs of customer
• Understand the design changes being introduced with the new product
• Work with DSE and RDE teams to provide data necessary for application specific design
• Follow-through with customer and DSE team to communicate performance and feedback necessary for subsequent improvements

Quality System:

• Provide field analysis for failed tool investigation and coordinate with Service Quality Group to provide applicable incident report
• Participate in the ReedHycalog Quality Management System: Coordinate and support in all quality incidents in relation to your assigned area according to the QMS system standards.
• Provide feedback of product performance through the QMS incident reporting process for product improvement development.

Safety:

• Observe safety regulations, wear required safety equipment, encourage safe working practices, report hazards, and adhere to all HSE requirements.
• Follow all safety protocols for customer sites as required customer standards
• Comply with the maintenance schedule for the assigned motor vehicle