Organization and Purpose

At Rio Bank our vision, our people and our history make up the fabric of who we are. With deep roots in Rio Grande Valley, our mission is simple - We help our community grow. Our people power this mission each and every time they deliver exceptional personalized service. It’s what community banking is all about. Since opening in 1985 we have expanded throughout the RGV and recently moved into the San Antonio area. It's an exciting time to be a part of Rio Bank!

We are proud of our team and are pleased to announce a job opportunity for an Electronic Banking Associate I to join us. This position is based at Rio Bank's Corporate Office in McAllen, Texas. The ideal candidate is a highly self-motivated individual with at least year of banking experience and strong attention to detail.

We invite you to explore this opportunity and learn why Rio Bank is a great place to work.

JOB SUMMARY

The Electronic Banking Associate is responsible for providing support to customers and front-line staff with electronic banking needs. This includes assisting customers with Remote Deposit setup, accurately verifying daily remote deposits by visually examining checks for proper endorsement, identifying and detecting fraudulent checks. Assist in processing daily Domestic and International wires and assures all necessary wire information is properly and accurately completed.

WORK SCHEDULE

This is a full-time, non-exempt position generally scheduled to work 40 hours per week.

Monday - Friday, 8:00 a.m. to 6:00 p.m.

Saturdays, 9:00 a.m. to 1:00 p.m. (rotating)

JOB RESPONSIBILITIES

• Provide directions, guidance and support to electronic banking inquiries originated by both customer and bank staff. Promptly respond to all requests in a professional and courteous manner consistently.
• Review and process daily check deposits through Remote Deposit Express, mobile deposit and ATM Deposits. Prepare daily and monthly reports. Maintain preferred customer list.
• Assist customers with electronic banking issues, including login problems, transaction errors, and other technical issues.
• Assist in processing daily domestic and international wires and ensure all necessary wire information is properly and accurately completed within the wire processes and procedures, including entering and verifying wires.
• Responsible for distributing daily secure forms and recording on daily log.
• Perform a wide variety of maintenance support for ACH origination files, debit card and cash management.
• Comply with all department and company policies, procedures and regulations.
• Support Treasury Management Supervisor in other duties as assigned and provide back up within the Electronic Banking Department as needed.
• Maintain a good record of attendance and punctuality.
• Perform other duties as assigned.

QUALIFICATIONS

• High School Diploma or equivalent required. Some college hours preferred.
• One (1) year of banking experience required.
• Completion of in-house Treasury Management training preferred.
• Proficient use of computers and Microsoft Office Suite (Word, Excel, PowerPoint) required.
• Must possess a strong attention to detail and be able to prioritize and meet deadlines.
• Must be able to multitask, performing duties that often change on a daily basis.
• Must possess strong written and verbal communication skills and be knowledgeable and able to explain Rio Bank electronic banking products and services. Bilingual (English/Spanish) preferred.
• Must be organized, detail-oriented, driven and a capable problem-solver. Must be a strong team player.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Rio Bank is an equal opportunity employer and is committed to providing equal employment opportunity for all persons regardless of race, religion, color, sex, sexual orientation, gender identity, national origin, age, disability, veteran or military status, genetic information, or any other legally protected status. Reasonable accommodations for an individual’s disabilities will be made for qualified applicants who are able to successfully perform the essential functions of the job with or without reasonable accommodation.