Job description

Full Job Description

Do you love technology? Are you detail-oriented and results-driven? Like to be rewarded for your efforts and be known as an expert in tech and repair? Asurion Tech Repair and Solutions has it all! We are offering Repair Technicians an exciting opportunity to become a valued member of our successful company and grow with the leading provider of wireless repairs, services and accessories in the US market. If you're looking for a fun and fast paced work environment that recognizes your potential and trains you to be your best, this is the place for you! We pride ourselves in the quality of service we are able to provide to each customer we interact with. We know every good customer interaction starts with a happy employee. Our goal is to set you up for success!

POSITION DETAILS

As a Repair Technician, you will focus on creating the best possible experience for our customers both on the phone and in person. You will be responsible for guiding the customer through the entire Asurion experience from start to finish and after. You will use a friendly, professional demeanor to build customer confidence and exceed expectations by making the store experience natural, engaging, and reassuring. You will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience would be best. All applicants should be willing to utilize proven techniques to increase their repair volume, repair knowledge and repair experience. You will build and maintain relationships with customers throughout the repair process to help guide them to the right products and services that best fit their needs in regards to their repair options.

TASKS & RESPONSIBILITIES

• Explain complex technical issues to customers in a non-technical, simple-to-understand manner.
• Provide repair and replacement estimates to customers.
• Diagnose, troubleshoot and repair devices.
• Provide recommendations for problem resolution.
• Ensure that all repairs meet or exceed Asurion quality standards.
• Keep track of all devices and inventory while safeguarding all store stock.
• Greet customers and answer calls in a friendly manner and maintain a positive work environment.
• Utilize the point of sale system to process payments, maintain an accurate record of customer information, and give real-time status updates for each repair.
• Maintain the cleanliness and professional appearance of the store.
• Describe and sell merchandise and services while understanding and explaining their use, operation, and care to customers with an emphasis on their individual repair needs.
• Meet or exceed key performance objectives, including store metrics, repair quotas, and customer satisfaction goals.
• Listen and build relationships with customers to find the right products and services for their lifestyle.
• Demonstrate knowledge of the latest products and services. Remain current on industry and competition trends, pricing plans, and promotions.

BASIC QUALIFICATIONS (must meet some, not all)

• Interest in technology and agility at learning new products and features.
• Ability to deliver great customer experiences in any environment.
• Invigorated by constant personal interaction.
• Outstanding customer service skills.
• Strong selling and follow-up skills.
• Exceptional organizational skills.
• Attendance/Punctuality/Dependability.
• Strong written and oral communication skills.
• Consistently personable and always maintaining a friendly team attitude.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or GED.
• Work well in a team environment.

PREFERRED QUALIFICATIONS

• A+ Certification.
• Apple Certified Macintosh Technician (ACMT).
• Experience repairing electronics, smartphones, PC/MACs, and game consoles.
• Solder skills.
• Technical degree or certification in Electronics or Consumer Electronics.
• Previous experience working at a retail electronics store.
• 1-2 years experience in a sales environment and the ability to meet sales goals.
• 1-2 years of customer service experience in a retail environment.
• Associate’s Degree or Bachelor's degree is preferred.
• Bilingual spoken and written are also preferred.

COMPENSATION

• Competitive hourly pay plus uncapped commissions.
• Ongoing repair and sales training.
• Repair Tech Certifications for Samsung, Google, Apple, and Asurion.
• Employee discounts.
• Serious career growth potential.
• A fun, professional, fast-paced team environment.

All applicants will go through drug screening and background checks.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.

Asurion Tech Repair and Solutions is an equal opportunity employer M/F/D/V

We are currently hiring for all locations. Training happens at Hampden & Towson to be more central for all locations, you must be able to make it to these locations for training:

Ubreakifix by Asurion - Bel Air

Ubreakifix by Asurion - Towson

Asurion Tech Repair and Solutions - Hampden

Ubreakifix by Asurion - Baltimore/Canton

Asurion Tech Repair and Solutions - Glen Burnie

Job Type: Full-time

Pay: $31,200.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• Day shift

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Baltimore, MD: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• If you were a candy, what kind would you be and why?

Work Location: In person

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